9999 Gold Jewelry — Local services in Saint Paul

Do not come here if you need a jeweler you can trust. 1) For a business that deals exclusively with 24K gold and sells a lot of Asian inspired pieces, they don't actually know how Chinese gold is stamped. 2) Customer service is severely lacking.

I came in with a gold ring that has a lot of sentimental value. I asked them to reshape it -- which they did -- but they also opened a gap in my free size ring. There was a weird exchange with the lady at the front about how that is to be expected with free size rings. Eventually she did bring it back to the jeweler to close the gap but there was a lack of communication that made me very uncomfortable with exactly what they were going to do with my ring. I would have appreciated if the jeweler came out from the back to provide more clarity.

In the end I asked the lady at the front to tell me what the stamp on my ring means. She took one look at it and said she didn't know. I was disappointed she wasn't more helpful, and as a customer I couldn't tell if it was due to her inexperience or unwillingness to help.

EDIT: I did not tell the store owner i am half chinese because I am not half chinese. What a weird thing for them to make up... Also you don't need to know how to read chinese to know how chinese gold is stamped. Do you need to know english to know what 24k means? I think the store owners defensive response further demonstrates their lack of expertise and abysmal...

AMAZING That word is an understatement for this place. There is no one in the USA like this truly one of a kind like the pieces they sell you. I know at the end of the day I have something valuable and with good and positive energy and hard work in it. Great family business . You deal directly with the owners no sales people the price is the price they are very fair . Love you guys

Vicky and her husband are great to work with and will give you a great experience. Extremely trustworthy.

From the second you design you piece, to having Vicky ask you all the questions to make it perfect and CUSTOM for you.

The price is super fair these people work so so hard everyday .

Do not forget this is all .9999 and investment grade. Sometimes instead of buying gold bars I just buy from them because it’s very comparable to bullion sometimes.

Not to mention treat you’re self!

I am from Seattle and have always done transactions electronically with them and never had an issue. I do know they have a beautiful store and I cannot stress enough QUALITY...

This is decent jewelry store. I understand everyone is going through their own rough days. Also customer questioning about returning or exchange. One service drop its pen down as if it doesn’t want to hear about questioning returning or exchange. Look I understand everyone have it’s own set of rules. But please even if ask about returning or exchange. Fake it or kindly use words and smile expression to explain to customers. I’m not saying that all employees are all the same. Just this certain one. Other than that I well still come back to this jewelry store. Not to cause commotion, but to see it’s improvement future. I don’t care if it’s Vietnamese, Cambodia, Thai, or different nationalities. As long it give me another variety I’m ok with it. I hope every customer or everyone out there understand of shortage of staff. Please be patient with these small businesses. If ones mind complain go to a different store otherwise come another days. I’m seen enough. hoping for...