RC Willey Intermountain Distribution Center — Local services in Salt Lake City

From a truckers perspective. This time I was able to get unloaded in 2hrs. This is super being that it was floor loaded. (Shipper did it in 1.5hrs) that’s phenomenal.

Here though its a bit misleading...”by appt only, check in at 7:10, unloading starts at 7:30.” Broker told me I had a 7am appt so I was immediately suspicious as ive been here years ago and it took 4+ hours hence why I never came back.

As a driver we are lied to all the time by brokers, shippers and everyone inbetween and you learn to ask specific questions all the way from booking a load to the minute youre empty and pulling away. I make sure I do as I say and arrive on time and keep everyone informed from my end to make the whole process as smooth as possible and expect everyone else to do the same though that rarely happens.

The reason I mention this is the broker said they come here all the time and I should be out in

Update: Two days after I posted this on Facebook, I got a call from JoAnn at RC Willey. She was apologetic and took care to get me the refund I was promised. After my call with her, it took less than a week to get a check. Besides the check, she said they'd be reviewing training with the initial delivery guys, etc. I'm glad it's now resolved, just wish I didn't have to post a negative review on social media to get it done. I am updating my review from 1 star to 3.

The original delivery of my furniture was a nightmare. My delivery window was between 11:30-1:30 on a Saturday. The truck didn’t arrive until after 4:00 with no phone call to let me know of the delay. I understand things happen, but it would have taken 2 minutes to call me to let me know. Instead, it monopolized my entire Saturday. I had bought a 4 piece entertainment set and a sectional sofa. All 4 pieces of the entertainment set had damage. The delivery guy took 2 pieces back as well as the console in my sofa, which was cracked. The other 2 pieces of the entertainment center, I did not see the damage until they left. When I got a call to schedule a time to for delivery of my replacement pieces, they tried to schedule over a week out, even after the mess from the first delivery and the promise from the driver that he could get me my furniture on Monday. I told the lady on the phone I could not wait that long and she said she could schedule it for Tuesday. Monday came and I didn’t have a delivery window, so I called and the guy said he had no record of my delivery being changed to Tuesday. He said the earliest he could schedule it was Wednesday. The second set of delivery guys were much more professional. They came in a timely matter and everything was fine. They said they would submit papers to get me a discount on the 2 other pieces that were still damaged. 10 days later I hadn’t heard back about my refund, so I called in. They did have that note in my account, but hadn’t done anything with it. The lady I talked to said my check would be in the mail and to expect it within 10 days to 2 weeks. Well, it’s been over 3 weeks since then and still no check. I’m beyond frustrated with this whole experience. RC Willey does not care about providing quality service. I will likely not shop there again.

Update: I immediately emailed them about my issue, like they asked on this review. That was over 2 weeks ago now, and I’ve received no other response. It’s like they want people to think they’re making good, when in fact they have no...

This was an absolutely horrible experience. The sales rep was the only good thing. We ordered couches and when they got delivered they were damaged, so the sales rep helped with getting a new set delivered. When the new set came it too was damaged so we denied it and set up a new delivery. We had to do this 7 or 8 times. This was ridiculous. Multiple times support assured us they left notes to have the couches looked at before being loaded in the truck, this obviously never happened as the delivery drivers themselves would tell us there was damage and they doubted we wanted it. 8 times total we had to cancel and rescheduled meetings and have work interrupted because you only get the time window the night before and day of the time keeps changing depending on the route. 8 times. We talked with support about possible other options since we figured this was eating into their profit since they kept sending deliveries and would need to sell the damaged couches at a discount. They offered a 99 dollar credit. We’ve been through the wringer and were offered a minimal credit, and to be honest the last thing I want right now is to buy something else from here. We were working with support who claimed they would have QA look the couch over before even putting it in the truck this last attempt. The delivery driver came to the door and said we went to take it out and noticed damage and showed me pictures. So obviously no one did what was promised and looked the couch over as planned ( didn’t want to waste their time with a delivery if it was damaged). We reached back out to support who said sorry they weren’t going to allow another attempt. So they arbitrarily decided that even though there is policy about damaged equipment and refusing it and getting a replacement that they weren’t going to honor that. They decided that we had to accept damaged couches for no reason other than they were tired of trying to get a non damaged couch delivered. Why should we be punished because they cannot deliver? Why should we have to take damaged couches that we didn’t damage. It was the worst experience I have had ever and their support is appalling if they decide to force people to accept damaged deliveries. Throughout this whole thing we kept asking to talk to a manager or supervisor and the support rep refused. We finally got ahold of the store manager who was helpful and was also appalled at the...