Blue Compass RV San Antonio — Local services in San Antonio

2018 Winnebago Spirit 31G UTTER NIGHTMARE (7 month update): I understand this unit was sold as is (used), but during the walk-through the technician who was doing it was not the one who originally went over the unit. This guy knew almost nothing about this RV, only started working their a month prior. Within about a month or two we started noticing an issue with our automatic stabilizing jack was leaking hydraulic fluid. Had a mobile technician come out and look at it. He recommended that we replace the jack contacted Blue Compass about our extended warranty and getting it fixed. Was told that it's really hard to get the part and that it was going to be on back order. I also had an issue with the microwave outlet not working and it wasn't a fuse that I couldn't replace. We also ended up having a water leak under the master bed that was due to a crimp seal that failed. We also had an issue with our refrigerator not cooling the way it should that was due to a clogged drain line. When we brought it in for maintenance to fix the microwave, the leak and the stabilizing jack the service department had it over 4 weeks and was told that that the only thing they were able to fix was the the leak under the bed and the microwave outlet and that they were still waiting for the part for the stabilizing jack. I am still unsure why they had this unit so long and we're only able to do those two things. Our unit literally sat on their lot for 4 weeks for them to fix an electrical problem and a water leak. Had I not made a big fuss about getting our unit back. It would have stayed there until they got the part. Also, when they fixed the microwave they left the actual outlet the microwave was plugged in hanging outside of the wall unsecured. I got the run around multiple times from the service technician named Elias. He was an extremely poor communicator and would not call me when promised to do so. Apparently they had transitioned to a new service manager soon after we bought our unit. Took them over 5 months just to get this part in and to get it fixed. I'm not sure why it took so long. I actually contacted the manufacturer myself and was told that they were able to get the part out way sooner than I was told, so I'm not sure what the problem was. Overall, terrible experience with the service department. Even though the sales experience was pretty decent, we've had issues constantly with this unit. Elias and the service manager did take ownership of the lack of communication but could not tell me why the service for my RV took so long. Also, if you are looking to purchase a Winnebago; we were told after the fact that Blue compass is not an authorized Winnebago dealer even though they can sell used units and they are unable to get certain parts for the Winnebago. So good luck trying to get certain things fixed. We also found out that the other stabilizing jacks need to be replaced because replacing just one was not the only issue. Again, this is something that we told them about when we brought it in and they only looked at one. Also, the slide out motors on both sides are failing as the slide out started coming out of place while driving down the road when I left after the jack had been fixed. I turned around to tell them I can't safely drive this thing down the road because the slide outs are coming out. Was told that there is nothing they can do to get the part and that it is better to go to another dealership that is an authorized Winnebago dealer. However, they did give me a piece of wood to stick in between the slide out so it wouldn't come out while I was driving down the road.

If you were wondering why a lot of their stuff is priced lower than most other dealerships, it's because they only finance in-house and that's typically at an 11% interest rate, even with a stellar 800+ credit score. Buyer beware.

I would highly recommend that you go to Fun Town in Cleburne. That was where we bought our first RV and had a great experience and no issues...

The sale person informed me that it would be 2 hours for the service team to install the fifth wheel. We live 2 hours from the dealership, the day we went in we were late due to a flat tire. We were there for over 2 hours while they showed us the workings of the RV. Another hour went by and they said it was taking time to get the fifth wheel installed. We sat outside during their lunch hour and after I started to complain it was then and only then were we asked if we would like something to eat. I was given an attitude by the service manager asking why I thought we would be home at a certain time seeing it took 5 hours to install the fifth wheel. I informed her that our sales person told us 2 hours. Another hour and half went by then we were informed that all the parts were not there to install the fifth wheel. We were there over 4 hours and 45 minutes and they put our truck back together so we could go home. We scheduled another appointment. The service manger told us that it would be no more than 3 hours to finish installing the fifh wheel because the work done under the truck is done. We got to that 2nd appointment late (my husband worked grave yard shift) and knowing we would be there 3 hours per our conversation with the service manager we packed a small lunch. We were there for over 5 hours and I went to find out the status. At that time we were told the last part to go on was not the right part. It would not be there until after 5:30. While we ere waiting another customer knocked on the door (it was locked because it was past closing) I open the door and he was bringing back a drill that someone in the service department left in his RV. We waited a longer and the part arrived at 5:40 it was put on within 20 minutes. They pulled our truck around hooked up the RV to our new installed fifth wheel we barely caught all the instruction. We drive off the lot at 6:14 pm. We were traveling the next day so we did not unhook the RV. Thank goodness when we arrived at the event someone there helped us unhook our RV from our truck. We hooked up the RV a few days later and came home. We tried several times to unhook the RV from the truck. Finally called the dealership got a hold of service person and after doing a lot of checks and balances we come to find out there was a bad fuse or something like that which is why we could not lower the legs to unhook the RV. Sandra Esparza was the one who was kind and helpful through out this entire ordeal. She is highly professional and listen to our complaints without a sarcastic attitude like the sales Manager. All and all she is the reason you received stars. We were promised a $100 gas card seeing we had to go back due to lack of parts and have yet received it as of...

Aug 17- Viewed RVs for purchase, very impressed with variety offered.

Aug 29- Notified salesman we wished to proceed with purchase. Trade-In info requested and sent in.

Aug 30- Went in to complete purchase of a new 2026 model in stock. Eventually settled on a new 2025 model of the same 5th wheel to be transferred in. Prior to completing purchase I had expressed concerns about access to service, repairs, and the long drawn out warranty process we had experienced by previous dealers. We were reassured Blue Compass was different, they even offered us a 5yr extended warranty for our new purchase. We were hesitant to accept, but once again reassured Blue Compass owned this insurance/warranty company and ALL repair approvals were completed in 24-48hrs. We purchased it. Walk-thru and pick up of new unit were scheduled for Sept 5 as well as drop off of our trade in unit.

Sept 3- We are notified of a leak located in hot water heater. We’re told not to worry and proceed with walk-thru on Sept 5.

Sept 5- Trade-in dropped off and walk-thru completed. We’re told instead of repairing broken hot water heater they’ll just install a new one because it’s a brand new unit and that it was ordered. We should be able to pick up in about a week after repair made.

Sept 10- Contact Blue Compass because we’ve not heard anything and were hoping to pick up in a week Sept 12. We were notified no work had been done because repairs had been referred for warranty approval and the part hadn’t been ordered it was requested to be ordered

Sept 16- No contact from Blue Compass call for update and are informed NO progress has been made! Blue Compass made a warranty claim with Grand Design RV because they’re the manufacturer and Grand Design submitted a claim to Furrion which is the manufacturer of the hot water heater. Blue Compass can’t contact Furrion directly about the claim only Grand Design can because they’re made the claim. Basically told to hurry up and wait!

Sept 23- Still no updates, nobody knows anything.

Prior to the sale you’ll get up to 5 phone calls a day, after the sale and they get your money, they are gone! What about my extended dealer offered warranty I purchased and I was told this would not happen, well they won’t use that warranty because in their eyes the manufacturer is responsible! So what piece of mind am I paying for. Not to mention our trade in unit was well taken care of and sold within a week! Here we are almost a month later and still no RV!!! Not to mention they’ll be looking for a payment on our newly purchased but not in our possession unit next week. Stuck paying for an RV not in my possession, insurance on a unit I’ve not used, and a warranty that warrants nothing but a headache!!! We’ve also canceled 2 previously...