Discovery Village At Dominion — Local services in San Antonio

“My experience at Discovery Village was extremely disappointing. The problem was never the residents — it was the staff and management. Many staff members, including those who had been there for years, weren’t doing what they were supposed to be doing. They often covered for themselves and their friends, which created favoritism and drama.

I didn’t have any real issues with staff regarding my work; the problems were mainly how they would talk to me — disrespectful and unprofessional behavior that was consistent across all shifts. It didn’t matter what shift I was on; the disrespect was ongoing. I never said anything because I knew nothing would be done even if I reported it. Management often told staff to ‘cover your own ass’ (CYA) and to always report issues — I followed those rules, yet I was still targeted. I also felt targeted because of my skin color, which added to the challenges. One of the managers also told me that she talks to other staff members about my work ethics. I found this unprofessional and messy, as management should evaluate employees based on their own observations, not secondhand opinions. Additionally, I was asked to evaluate new staff, which felt unprofessional and unnecessary — why rely on me to judge someone else’s work instead of observing it yourself?

Management would often run with false claims or exaggerations about staff in order to terminate employees. This felt like scapegoating, as real issues were ignored and employees were let go unfairly. Once, a staff member on my shift told me about things he was doing that could have gotten him fired, yet management didn’t even know and never addressed it. This shows a serious lack of oversight and accountability. Some staff also engaged in unprofessional behavior, including making inappropriate personal advances shortly after I started, which created an uncomfortable work environment that management did not address.

I was told I was doing a good job, then suddenly asked to write a statement without explanation, and shortly after I was let go. One of the managers even said ‘good luck on your journey,’ which felt completely insincere — I didn’t need luck, because the day I was let go, I had already been hired somewhere else. I later found out that a med tech knew the reason I was fired, but it was never discussed with me directly. This reflects a lack of transparency and professionalism in how management handles terminations.

The facility is very short-staffed, which sometimes led to residents being at risk, such as falling because there wasn’t enough staff to watch them. Meanwhile, overnight residents were often left wet and neglected, which was acknowledged in meetings, yet accountability never fell on the right people. There were also cleanliness issues in the kitchen, with leftover food from the morning or day shift attracting roaches.

Discovery Village hires quickly but also lets people go just as fast. The environment is strict, inconsistent, messy, and at times felt discriminatory. Even when following the rules and reporting issues, staff were not always protected. Clearer communication, respect among staff, and stronger leadership would make this a much...

I am the daughter of my two parents who are current residents of Discovery Village AL as well as I’m a Registered nurse( who is very picky), I want express my sincere appreciation and gratitude for all l the wonderful care my parents are provided here from Mark the executive Director to the awesome nursing staff, Activity coordinators, housekeeping, dining staff, concierge, and the Maintenance team who are all top notch and all genuinely care and go above and beyond for the residents and their families. The facility itself is absolutely gorgeous, well appointed, always decorated for the holidays, sparkling clean, and is in a desirable area of San Antonio. Each and every day I visit I’m greeted by the friendly staff and the residents all seem so happy and healthy and engaged! The food here is plentiful and delicious! This facility has a very robust activity schedule thanks to the wonderful Mattie and Rachel who always plan such fun and fantastic events such as bingo, happy hours, movies, flower arranging etc which all the residents enjoy! They also have many fun outings the residents can sign up for such as meals at local restaurants, shopping trips to HEB, Walmart, retail stores, and thrift stores! Your loved ones will never be bored or lonely here as there truly is so much for them to do! My parents have only been here for 6 months but I can see a huge difference in them! They are now always happy, eating healthy meals, enjoying the numerous group activities, staying in shape with the group exercise classes, and are making l many new friends with people their ages! What a wonderful life!! They are in absolute heaven…. and as a daughter that makes my heart very happy! I’m so glad my parents and I chose Discovery Village to live their final years! Please consider this facility for your loved...

My sister recently became a resident and my husband and I spent time with her checking places out to find the best fit for her. We all decided Discovery was the best place. We haven’t been disappointed. We have eaten with her, moved her in, and participated in activities. Roxanna was at our beck and call whenever, and I mean whenever we needed anything. She and Victoria gave us a warm and friendly tour. Ambassador and resident, Lucy, kindly greeted us and gave us an insiders tour. Mark, the executive director, with a happy smile, found time to stop and chat. Maddie, the activity director stopped at my sister’s room to invite us to a fun BINGO game, delivering us root beer floats. Jessica, at the front desk guided us, answered our many questions and always with a happy demeanor. Eric, maintenance, quickly and tastefully got her room clean and in order. The housekeeper (I’m sorry not to remember her name) stopped, introduced herself, and welcomed us. Ernest, transportation, seemed to always be around to add a cheerful touch, including giving a bouquet of flowers for her room. Corriina, in food service brought us delicious food, in style. We felt we were in a five star restaurant. Even the broccoli was delicious and the pecan pie was to die for. Courtney and her partner nurse were attentive, professional and kind. Wow! All in all a great place that I wasn’t hesitant to leave my sister at. I am not from SanAntonio so it is important for me to know she is happy, well taken care of and safe. Thank...