Extra Space Storage — Local services in San Antonio

These folks are not just a business, they are also neighbors and friendly folk that we can all use..just don't be late on the monthly obligation 👍..Top Shelf operations, always cordial and congenial so, please, don't press your luck 🤞Amen... Well I'm back to ensure every one that my opinion and experience has not changed 1iota as far as staff and business acumen re: Lockaway Storage but only increased my certainty that this operation remains topnotch..just keep remembering your monthly obligation and that communication is key friends ..however, there is a limit on an operations level..fare...

Never had any issues with previous owners. Cameras up very secure gate working. Now that the new owners took over they were both down apparently for the past two weeks no one got notified. We got broken into, about $4,000 worth of stuff and right away they wanna wipe their hands clean saying it’s not their fault to make a police report and claim it to our insurance. No customer service whatsoever didn’t even come to check on us as we saw all our stuff missing. Very rude arguing with me over the phone like if it was our fault. Didn’t offer any solution or sympathy just...

CAMERAS ARE DOWN, GATES ARE NOT WORKING!!! OUR STORAGE GOT BROKEN IN TO $6,000 WORTH OF EQUIPMENT ROBBED. NON CHALANT LADY NAMED “KYLIE” IN THE OFFICE DID NOT THINK TO CALL THE COPS FOR OVER 30 UNITS ROBBED. SHE SAID “ITS NOT HER PERSONAL BELONGINGS THAT WERE STOLEN” VERY RUDE AND CONDESCENDING I ASKED HER IF SHE EVEN NOTIFIED CUSTOMERS GATE & CAMERAS HAVE BEEN DOWN SHE SAID “DID U WANT ME TO SEND EMAILS OUT??” SHE WAS EXTREMELY CONDESCENDING RUDE NON SYMPATHETIC!!! I BEG YOU ALL TO NOT RENT A UNIT WITH THIS COMPANY!!!! 30 UNITS WERE HIT AND NOT ONE POLICE CALL...