Mission Hills Apartments — Local services in San Antonio

PLEASE DO NOT MOVE HERE were do I start let me start with the serious mold problem they have ! I will drop pictures down below , I kept getting sick for weeks didn’t know the reason what so ever , until me and my fiancé looked into the vents and saw mold growing in all the vents in our apartment not to mention my fiancé is highly allergic to mold and we both got really seriously sick and had to go to the hospital not to mention the hospital bills I had gotten because of the mold issue ! When we called and explain to them showed them pictures they seemed like it wasn’t serious sent someone over to “clean” the vents ! And all they did was paint over the mold got paint on my floor and on some of my items , I had to clean them myself because it didn’t seem that “important “ . CAR BROKEN INTO AND ALMOST GOT STOLEN IN BROAD DAY LIGHT My car was broken into around the time we had a weather storm “ supposedly “ front gates were wide open for those days lol cause the front office ladies said “ because of the weather our systems were down and the gate was open So because of the weather or “storm” they didn’t wanna take no responsibility about my car being completely destroyed will drop pictures down below 👇🏼 when I went down there with my fiancé I explain to the ladies in the office , WE PAY 1500+ a month living in these apartments the least they can do is have security or have cameras in the front of at least paid attention to the gate more often , because my car almost got stolen but got damaged so much it was 1000 and 1000 of dollars to get it repaired ! And they act like they didn’t care and I felt very un knowledge ! Once my car got broken into they had a security truck drive around the property for a day because I went down there very upset and told them they needed to do something and then a couple of days later they installed the cameras in the front by the gate ! And then lied to my fiancé saying they been had them there when they didn’t because I saw them with my own eyes installed them and put the wood in the ground ! They are NOW in the front gates and back gates ! When they should’ve been had that from the start and would’ve saved me and others so much money and time from getting there cars broken into and stolen people that work very hard for there things and I couldn’t even get a sorry ! PARKING IS INSANE me and others would have to park extremely far when I live in the back of the apartment complex! As a women I feel very uncomfortable having to walk far in the dark very shady area ! Even tho they should’ve of offered me a parking spot because my car got broken into and destroyed because yall should’ve been more on yalls gate that day since this is a gated community ! And we pay so much in rent ! POOL BASKETBALL COURT pool was always closed hot tub didn’t work Basketball court door was broken and glass was everywhere on the floor and luckily I saw before opening ! STAFF WALKING IN AND 3rd PARTY WALKING IN WHENEVER UNANNOUNCED I work nights I sleep during the day ! One morning I woke up to hearing 6 men in my house knowing my fiancé was at work ! I was scared for my life and I was half asleep got woken up to a knock A KNOCK AT MY BEDROOM DOOR ! I threw my robe on and opened it to 6 men in my house ! Checking the outlets and whatever things ! I was highly pissed because I wished I got notified that people where coming into my house especially since I was alone and I am a female I didn’t feel comfortable with all these unknown men in my house ! Was very disappointed and uncomfortable! MAIL BOX GOT BROKEN INTO ! told the front about the mail box they said they would look into it and never did because it is still the same and I am very concerned and skeptical about my mail and things I order , it looked like someone tried to break into it and the whole side...

I have lived at Mission Hills for 3 years.

When we signed on we got a pretty good deal on a unit, $747 for 750~sq ft (one bedroom). It's more expensive than other parts of town but the area is nice and everything you need is pretty close except downtown. Now, our unit costs $859/mo.

Maintenance is almost always prompt. 95% of the time when I make a request online in the morning it gets fulfilled same day. Haven't really had to hassle about anything, except for dripping we experienced under the sink which led to some molding in the wood (they painted over it instead of replacing the board).

Management is okay, but they have gone through several manages since we've been there. Every time our lease is up they raise the rent an obscene amount, and every year we talk with them to lower it back down a bit more. They will work with you if you take the time to go and talk to the manager. They probably just count on most people to just take it and start paying more. Just don't let them give you any crap about it being the average rate for the area.

Amenities are so so. The pool is small but they keep up with it pretty well. I think they have since fixed it, but when some machines broke in the weight room it took months to get it fixed. Everything else is pretty standard.

The unit itself is pretty nice. Take note of where the unit is and which way the windows are facing. Some units get almost no direct sun light. Appliances are pretty new and look nice. Just take note of everything before you sign that you think needs to be taken care of and they will do it. When we resigned they replaced our carpet and updated our fixtures (new ceiling fans\bathroom lights\faucets). Each unit has its own power meter, but each building shares a water meter so that gets divided amongst the tenants per building. Our water bill usually is between $40-60. Haven't had issues with power outages, internet in the area is stable (our unit already had AT&T set up, but you can do TWC too). Patios are nice, and pretty spacious even for the 1 bedroom apartments.

Neighbors that we have had are mostly small families or other younger couples. No late night partying during the week, so if you want quiet, you're in luck. Walls are sorta thin though and if you have neighbors with small children upstairs you can usually hear it..but it is what it is. Most of the time thing settle down around bedtime anyway. There are some areas that do not see a lot of direct sunlight and also are favorites for neighbors dogs to pee in. As a result..there can be a pretty nasty piss smell around some buildings near the bushes. If you live on the first floor near one of these areas, your patio may smell too bad to spend any time out on it.

Safety wise, its Stone Oak so its pretty safe. There were a couple reported break ins on some first floor units during the day, I think there were two in three years we've been there. My fiance also had her car broken into overnight once, but it is very possible that she had left it unlocked on accident. If she did lock it, at least the crooks used a slim jim instead of busting a window.

Overall, Mission Hills is a very pleasant place to live. Getting a house here in Stone Oak is very expensive, but apartments are very affordable and you can enjoy the beautiful landscaping, both natural and man made. Lots of places close by to keep you entertained, and the hill country is not too far north. Traffic can be a pain at times, but...

Long post but worth the read if you're considering calling Mission Hills your new home.

All of the reviews you're reading about the inadequate office staff are absolutely correct. The employees are constantly changing (which I understand and would not have an issue with but there is zero communication when a new person starts.) I've lived here since Mar 2020 and at first, especially considering covid, I was understanding of the slow response time from both the office and the maintenance team but the entire time I've lived here it is RARE to get anyone to answer the phones (the lines say they're disconnected quite often too which is weird AF) and/or return your call. And if you do good luck explaining once again what the issue is. I would have moved out when my lease was up but due to the death of my husband my 6 yr old has an extremely difficult time with change so I decided I'd upgrade to a larger unit for 6 more months and give him a chance to get used to more space before an entirely new environment. I signed my lease for my new unit on Feb 11 with a move in date of Apr 1st. I was told multiple times that I would get the keys that morning only to find out that day that the carpets weren't done yet. I had movers scheduled for the next morning because I was initially only given 3 days to move apartments and clean the old one. I did get the keys at about 4:30 but of course the carpets were still wet so I had to reschedule my movers and pay a fee to them for the short notice. The office did give me an additional 3 days to move so that was awesome. I don't know what "cleaning" company they use but the new unit had barely been cleaned. I spent 2 hours scrubbing the kitchen floor and cupboards because they were disgusting. Why didn't I just inform the office you ask? Because I didn't have 2 weeks for them to finally get around to it. Fast forward to today, I turn my keys in and had been told that when I did I would get my new mailbox keys......guess what? Nope. They don't have them. Supposedly they're getting them tomorrow. ALL of this could have been avoided with just a little communication. They could have let me know they were running behind on getting the units cleaned (instead of giving me attitude when I expected to be able to move in when I had been told I was going to) so I could have rescheduled the movers in advance. They could have gotten new mailbox keys when they realized they didn't have them and a new occupant was moving in. I'm only giving them 2 stars because some of the things that other people complained about are kind of stupid. They have added more parking and yes, it still isn't enough but we live in Stone Oak on hills, there are only so many options they have. Yes, sometimes the trash doesn't get picked up but usually it's due to weather and although it sucks because we do pay for it regardless, just take it to the dumpster. I can almost guarantee I'll get some passive aggressive response to this as do I almost every time I try addressing something with them but people need to beware and understand what you're getting into. The move in specials are nice but once the rent goes back to normal $1300 is a lot to pay for the service that is provided. I have pics to prove everything I've...