ATI- Affordable Technology Inc — Local services in San Bernardino

We had Protect America for some time before it was bought out by Brinks. I have been very happy with the equipment and the service and have not had any problems until a couple of months ago. Technical Support was unable to resolve the issue so I was told a service technician would come to the house to resolve the problem. The earliest appointment was a month out, so our alarm was down for a while. Customer Service waived my monthly fees. Today Technician Zack came out and took care of our problems. He did an outstanding job. He followed all of the covid protocols and even offered to take his shoes off before entering the house. I can’t speak highly enough about Zack or the service he provided. He is an excellent representative for Brinks...

Eric Mejia replaced our older security system with a new one. He was very familiar with the former provider and upgraded necessary equipment but reused what he could to save time and cost.

I can't say enough great things about his professionalism and knowledge. He was on time and anticipated my questions before I could ask. He was super patient in demonstrating all the features (new & old) and how they could be accessed on the new system. He did a run through of everything, then just to be sure, he asked me to mimic what he had just done to be sure I understood. He even cleaned up all the boxes and scraps before he left. I appreciate ATI for sending such a polite, customer-focused installer as Eric Mejia. He is a consummate...

ATI is THE best! I had their phone number from when they troubleshooted a problem a year ago, when my current security system couldn’t. I called Cynthia in ATI Customer Service last week after my current security company dropped the ball. (I stayed home all afternoon for a back camera install and they were a no-show. And all my security company said they could do was book another appt two weeks out?!) ATI worked to get me in the next day. I had THE most professional installer (Zack). So what do we want in a service tech? To be on time, polite, efficient and professional. Zack was ALL of these things. Thank you, ATI. You have bailed out my current security company time...