Cowboy Boots & Western Wear — Local services in San Bernardino

I have to say this place is pretty nice. Had said that i had a bad experience with the way they took care of me. I had placed a hat to get cleaned and ironed out and they did it wrong the guy said it was fine but it wasn't. He said he would fix it. I been going back and foward for about two months the guy has a excuse after another why it isn't done and to come back. Finally told the guy to just give me my hat back and he said they can't find it. He wanted to replace my hat with another and wanted some more money. I paid about $160 for my hat and he gave me a $20 hat and wanted $40 more just cus it's new. I just wanted my hat back. I took the hat but wasn't going to pay anymore money. Again not a bad place to buy things on the spot but don't trust with anything over night or over a few days guy is busy and may...

We are so incredibly happy with our visit and purchase. After receiving horrible customer service at Boot Barn we stopped in looking for a cowboy hat in the $200-300 range. The customer service was amazing here.. My son found a hat that fit well but needed a little reshaping. They took the hat and worked on it until my son was satisfied. I would highly recommend it and I look forward to...

Bought my dad a shirt there for Father’s Day and it didn’t fit so I had to do an exchange and they CHARGED ME $10 TO EXCHANGE the shirt because it was wrinkled. Don’t recommend coming here I don’t know any other business that would make you pay when you come in person to do an exchange. The shirt I ended up exchanging it for was just as...