Dale's TV & Appliance — Local services in San Bernardino

I am happy to write this review and only wish this form would allow me to give Dale’s TV more than five stars. Here’s our story: We were suddenly unable to activate cable on our Smart TV. Following a most frustrating and unhelpful tech help session with Frontier, I did a local search and called Dale’s TV based on their top notch reviews and am so glad I did!! Martin came out the same day I called. He was able to diagnose and resolve the problem in an hour despite our complicated custom set up. We couldn’t be happier. It is so refreshing to have personal and highly professional in-home service - especially in this world of endless menus, Chat help and at best, a remote session with a marginally competent live person. Don’t hesitate to call Dale’s TV if you need help with a TV setup. Apparently they also repair appliances and we will certainly reach out to them the next time we need...

I had a 2 year old 75 inch Samsung stop working on me. I called around and got several quotes. A couple of places asked that I bring the tv to their shop. I called Dale’s and spoke to Martin. He was very courteous and said they could pick up the tv from my home for a fee and if I decided to fix it that would be waived and applied to my balance. He picked it up the next day, at the time that was promised. He called me a couple of hours later, told me the problem and price. The price was very reasonable so I agreed. My tv was fixed and returned to my home the next day. The entire experience was great. Service and staff also great. Highly recommend Dale’s TV Repair. Martin and Martin Sr were both very...

Unfortunately, after a little over 2 weeks, they could NOT FIX my 50 inch Samsung TV. Communication is poor and they even missed a scheduled appointment and didn't even call to say they weren't coming. Getting updates on my TV, pricing, price BEFORE charge...etc. is nonexistent. Very kind man that spoke to me but this is about the work. I received my broken TV worse than how I left it and the entire back panel is dirty and scratched. $45 was spent on pick up and delivery and $25 for general inspection. Waaaaaay too much money especially after a missed appointment...