Banana Republic — Local services in San Jose

I went here searching for a leather coat (the website lists many). Despite being the area flagship store -- or at least the largest nearby example -- they had few. However, I noticed that they also had a great deal of empty space on their racks. This was not a shortage issue, but a conscious decision on the part of the management to present a clean, tidy, uncluttered look. Which I can get behind.

However (I mean, there's a reason for the rating, right?), all of the men's sizes displayed were S, M and L. No XLs were in evidence, nor XXLs, which are common in today's society. A fellow came up to me to see if I needed help -- which is also good! -- and I told him what I was looking for. He said he would "look in the back" to see if they had anything in my size. Eventually, after making me stand around, waiting listlessly in the store, he returned with three coats that bore little resemblance to what I'd asked for.

But here's the larger point: they had things in my size, but deliberately chose not to display them in the store. They had plenty of space. I suppose Banana Republic is only after a certain size or shape of customer. Those who do not conform to this specific vision do not merit inclusion or representation in their store. Apparently, "those people" (me among them) need to wait. If we will be allowed to shop there at all. To me, and as I told one of the clerks, that is not at all inclusive. And instead of feeling "exclusive," it feels exclusionary. Needless to say, I will not be returning to a store that makes me feel like a resident of a 19th century leper colony, nor will I be bringing my family here, or recommending...

I came to a store to get a price exchange for a jacket i bought at a different store. Prior to coming i called the original store i bought the jacket from and asked about getting the price fixed because i saw that online the jacket was being sold for a cheaper price than what i paid for just 2 days after i bought it. The original store told me i could come to any location and the store would be able to adjust the price for me. However when i visited the other store they told me that they couldnt do it. When I mentioned that the store i spoke with on the phone told me any location can do this they proceeded to give me attitude by saying there is "no button to push" and "you already bought it so cheap why do you need a price adjustment". This is not the first time I've had words said to me like this at this location about my purchases and when i tried to return something previously. It's fine if they can't do the price adjustment for whatever reason though i am aware Banana Republic has a policy about online price adjustment for customers. However to be spoken to so rudely as if they were doing me a favor or complimenting my purchase and giving me attitude when they dont know me or why i needed the price adjustment is completely...

I love the style of clothes of Banana republic, but I will never shop in Stevens Creek. Just a few reason: I spend with my little baby one Hour and find some clothes which I wanted to buy. I ask somebody from the shop on hold for 30Min., cause of I wanted to look for another clothes in the same store. They didn't hold on!!! And the worst - They didn't excuse!!! So, I left the store and didn't buy anything. So unprofessional!!!! Once I bought shoes. I try in a shop, looks and feels good. Than I try at home more than 5Min. they hurts me. So I decided to give it back. .They didn't take it back!!! They told me, I wear it and they can not take it back. I told them I try just 10min. in home. And the Manager sain ( W50+) I had to wear on the carpet. Under the shoes are dirty. So unprofessional management and stuff I have never seen in my life. And general the mainly stuff are very rude and not kind!

NEVER AGAIN!!!! Even I love BR and even it was close to me.

I was once in Los Gatos in BR. The stuff was more professional and kind. It could be an alternative for me. I'll see. The first time I find BR in Stevens...