Sleep Number — Hotel in San Jose

This review is not about the quality of products, but a person named Lester who works there. It turned out he didn’t show me the page of their policy on pillows when I asked what I was signing for. I don’t think I will trust this store or brand anymore. I am going to write as much as details, so you have a better view of my experience. In the end of the purchasing experience I turned around and asked for his name. He told me Les with a strong voice.

When my credit card was processed. I commented the bed was comfortable too and asked if it was foam. The person there, Lester, answered yes. Then I asked what pillow I was getting. He said “down alternative”. I asked how long it would last since last time ... He interrupted and said 5 years. Then he gave me a piece of paper to sign. I didn’t see the number I was paying but lots of words. I asked what I was signing. He never answered my question but pointed the line above which I was supposed to sign and told me today’s date. He did mention I was not buying a mattress. I asked why I was signing the paper about mattress if I wasn’t buying one. After that he kept saying “have a good day”. He said he wasn’t trying to be rude. haha. In my opinion, Lester was not very nice. He kept brushing me off.

The following is the first 5 minutes (I believe) after I stepped in the store. When I went in, I noticed a person behind the screen. I read and touched the displays as they were allowed to be touched. Finally our eyes looked at each other. I expressed I didn’t know which would fit me. He came over and said the best way to find out was to try like 30 minutes. I said ok. He replied, “really”?! I was fine with the first pillow he gave me to try. He then said I found it. I said ok and I would take one.

Yes, I read the details of the entire receipt, total of 3 pages, after I left the store. I found one paragraph about pillows not returnable, and it is on the other paper, not on the one page that I was...

Warning, be extremely careful about misleading and manipulative sales tactics at this location. I was looking to get some new pillows and made the mistake of walking into this store. Jordan helped me find a set of pillows, and then when it was time to check out I was thrown off by him saying that we needed to provide a phone number and an address in order to just buy some pillows. I don’t recall the exact wording, but he made it sound like it was just a form we needed to fill out in order to be able return the pillows in case we didn’t like them. I believe he used the word ‘return’ instead of ‘refund’ because the paperwork is apparently something they make customers sign so that they agree to only be able to make it exchanges and not returns for a refund. He seemed trustworthy so I didn’t think much of it at the time, but later when I tried to return the pillows after they weren’t better than my previous pillows, he explained that they only allow for exchanges. This is unethical and a borderline scam. Just a reminder to never sign anything without reading it. I also tried to have my personally identifiable information removed from their systems and he insisted that they had to keep my address on file without any explanation. Buyers beware, this store...

Horrible customer service. Went in to purchase 2 beds yesterday 6/30/20 in the morning around 10am. As my wife, son, and I entered; we were not greeted at all, as the employee was at the register for about 4 minutes with no customer (we were the only people in the store).. when he did greet us, after about 5 minutes, the first thing he said was "Do you know how expensive these mattresses are? They can be about $9k." Almost as if he assumed that either we couldn't afford one or to discourage us from wasting his time. I immediately decided I would take my business elsewhere and told my wife that I wanted to leave. At 32yo; I am the Owner/CEO of the largest Decedent Removal Agency in Northern California..If I were to catch ANY of my employees discouraging potential customers from possible business transactions, I would part ways with them.. As one of my mentors told me: No Business is better than...