CB2 — Local services in San Jose

I ordered a flatware set that was backordered. When it finally arrived, the box was open, and several spoons were missing. On top of that, I was told I needed to come into the store to return it before a replacement could be ordered—which was already frustrating. Then, the second time, they delivered the wrong color—gold instead of silver—and again, I’m being told I have to go back to the store to return it. How many times is a customer expected to make trips for a single flatware set? This has been an incredibly disappointing experience. The process has been disorganized, and the staff has not been helpful at all. It’s honestly hard to understand how a flatware order can go so wrong—twice. At this point, I don't feel confident shopping for...

Sunday 2/9/25: Terrible customer service

Apparently they only want particular customers based on who they greeted and assisted. Walked in and stayed for well over 30 minutes not a single person asked if I had questions. Will take my business elsewhere after walking in to purchase 2 high end chairs for a master bedroom remodel. Managed and run extremely poorly especially for...

The customer service I received was extremely rude from Ernest, especially considering the issue was caused by store associates (him and Swathi). Despite reaching out for support, I received none. The CB2 regional manager assured me that Synchrony would resolve the matter within two billing cycles, but my account...