Makers Market — Local services in San Jose

I went to Maker's Market on a whim a few days ago with my brother's girlfriend aka one of the most awesome women I know. We were browsing for a gift for my brother to celebrate his graduation from his apprenticeship program, but instead got caught up trying on all the amazing jewelry this store has to offer with the assistance of the lovely Claire. I manage a fine jewelry store and let me tell you, if I thought there was any chance I could have stolen Claire away I would have because she was fantastic! We had so much fun with her. She was so knowledgeable about all the designers and pieces and was never pushy with us. As we were about to leave empty handed, a beautiful knife in the front display case caught our eyes. My brother is an avid knife collector and this particular piece not only had a Damascus steel blade, but the handle was made from fossilized mammoth tusk. We decided he needed it and split the cost. When we gave it to him last night I swear his eyes bugged out of his head. I was so happy to be giving him something so truly unique! As for Claire, I reached out to the owners to sing her praises and was just informed that the day after our visit she was promoted to store manager! I couldn't be happier for her and wish her a ton of success. I will definitely be back, hopefully to get...

I walked in and recieved zero greeting. The lady behind the desk just looked at me and looked back down at the register in distaste. I wanted to purchase bath items and was looking at the shelves when a Caucasian family walked in and the lady behind the register immediately walked out from behind the counter top and greeted them vivaciously, proceeded to say items in the store were all homemade & showed sale items & clothing. Asked them if they had any questions, Please don't hesitate to ask.

Still she ignored me. Another white couple walked in & she was ecstatic and her customer service was amazing. Still she ignored me.

So I'm assuming based off how I look, tattoos & colored, I wasn't good enough for the customer service end of things.

Please don't judge a book by it's cover. I own a successful business myself here in San Jose and although I may look a bit rough around the edges I promise I can afford some bath salts.

Step it up on the service here. It was disgusting being treated like I wasn't worthy despite the reaction the other customers recieved. I treat everyone just the same that walks through my doors of my business & more so I work with many troubled youth & families that undergo mountains of experience with discrimination here in the bay...

Ask for Cecilia, and you will get fantastic service! Cecilia from Makers Market Santana Row helped with a gift exchange and subsequent shipping to my son in SoCal. I was overwhelmed by her stellar customer service. She texted photos of the exchange options for my out-of-town gift recipient to save me a trip to the boutique. Ultimately, Cecilia arranged for the jeweler to provide a silver replica of the gold necklace I’d gifted. This was above and beyond service, and I was impressed. Fast-forward a week, and we realized we’d forgotten to add the apartment number to our shipping address. She graciously helped rectify the issue despite it being completely our fault. I recommend Cecilia, and I hope her manager realizes how hard she works to ensure excellent customer experience. Thank you, Makers Market for a unique gift selection and amazing...