Los Gatos Memorial Park — Local services in San Jose

Extremely Disappointing and Unprofessional Experience at Los Gatos Memorial Park I recently had an incredibly disappointing experience at Los Gatos Memorial Park, and I feel compelled to share my frustration and dissatisfaction with others. Yesterday, I visited the park to inquire about the marker for my mother's grave, which I had been informed had been delivered. Unfortunately, my experience from that point onwards was nothing short of a nightmare.

Upon arrival, I left my son and his dog in the car, ensuring that the air conditioning was on to combat the heat. I approached the staff, hoping to locate the marker, but to my dismay, nobody seemed to know its whereabouts. After a long search, they eventually found it unattended by the barn, where it had been left for over a month. Shockingly, nobody had bothered to inform us of its delivery or the requirement to sign a contract for installation.

Expressing my frustration, I requested installing the marker, only to be informed that I would need to sign a contract and make a payment. Given the lack of trust I had developed due to their negligence, I refused to make the payment until the marker was installed. The employee said that she needed her manager's approval, and while she attempted to reach him, I went to the car to get my son and his dog. It is important to note that the dog in question is a service dog for my son.

Upon seeing the dog in the office, the employee promptly informed me that dogs were not allowed on the premises. I explained that they would wait until the babysitter arrived to pick them up, as they had already been waiting in the car for an extended period. However, this information was relayed to another employee, who approached me with the same statement about dogs not being permitted. My frustration mounted as I reiterated that they are waiting to be picked up and the dog was a service animal, with full rights to accompany my son. In a moment of frustration, I may have conveyed my feelings brusquely, but I promptly apologized to the employee involved.

At this point, the manager finally arrived, but his approach was far from professional or understanding. He immediately began speaking to me in an extremely rude manner, dismissing any opportunity for me to explain the situation. He claimed that the dog had no place in his office, even if it was a service dog. Furthermore, he accused me of being an impostor and belittled my frustration, considering the month-long delay a mere "human error."

Needless to say, I was appalled by the manager's behavior and complete lack of empathy. This entire experience has left me deeply disheartened and has made me question whether Los Gatos Memorial Park is truly a welcoming place to honor my mother's memory. The mismanagement and disregard for customer service displayed by the staff, particularly the manager, are unacceptable.

I strongly advise anyone who may be considering Los Gatos Memorial Park for the final resting place of their loved ones to seek alternatives. This place has shown a complete lack of professionalism, communication, and respect. It is a regrettable establishment that fails to uphold the solemnity and dignity that such a sacred space...

My grandma has been here a couple years now, it’s a beautiful cemetery BUT this past week I brought her new fresh flowers while having to clean up old flowers that possibly had been sitting there for months (it was slimy and the petals were crunchy and flaking off so I knew it had been a while.) My family had gone today to visit for her 4 year anniversary and I was told that there were no flowers.. so you’re meaning to tell me the groundskeeper did not tend to the area my gramma is buried in but coincidentally was able to come by between Wednesday and Sunday (that’s only 4 days) to cleanup a fresh batch of flowers before it could even see the anniversary date? But the entire time before that, nobody came to clean up? Just found it odd AND disrespectful, if there’s a new (or somewhat new) bouquet sitting at somebody’s tombstone, why would you clean that up? And if they did come by before Wednesday, why did they choose to leave everything else? Was it because it’s easier to pick up and throw away clean flowers? Rather than getting your hands dirty and disposing of the old ones? So disappointed, please be mindful when you bring things for your loved ones because clearly the groundskeepers at Los Gatos...

We had both of my parent's cremation urns interred at the cemetery back in the 90's. My younger sister passed away this last July, and as she was the "free spirit" one in the family who basically severed ties with all of us years ago, when she passed away without a will or trust I became the next of kin and have been doing my best to settle her affairs. Since no directive existed, I thought the best thing would be to place her ashes in a narrow urn and put her to rest with our parents. I contacted the cemetery and was informed that the charge to slide her urn in between my folk's urns, which basically involved 5-10 minutes to turn 4 screws and slide it in, would be $5,000. My sister had virtually no assets, so the cost of this is on my wife and I, and we're both retired. I think this price is honestly outrageous for what amounts to no real service at all. I realize that they are a for-profit business, but this cost is about 5 times what it should be for something so simple. Anyway, I always knew the funeral and cemetery business was hugely profitable, I just didn't realize...