This is a good antique store, with a large selection of interesting, beautiful pieces. My husband and I like this store because we've found some great items. Even though it's 45 miles away, we were pleased enough to be repeat customers.
After the experience we had yesterday, however, I don't think that we will ever be going back to Sandwich.
My husband and I were interested in a love seat that was 50% off. There were considerable repairs that needed to be made but we were still interested. A sales clerk was passing by, so we asked her if another reduction would be considered. She was very friendly and said that she would call the seller and get back to us shortly.
Moments later, a different sales clerk came running - yes, running - down the stairs, loudly asking who wanted to know about the love seat. I raised my hand and was told, in an angry voice, "This is already 50% off. There is no way that I'm going to call the seller. That's completely out of line and unacceptable. Totally unreasonable! Which item is this tag from?" (You might be wondering if this is truly an accurate quote - it is. Her sharp words are still in my ears.)
I asked what it mattered (thinking that maybe she was reconsidering whether to call the seller, rather than the reality, which was that she just wanted to replace the tag). My husband realized correctly and pointed out the item. We walked around for a few more minutes, stunned. Another customer came up to me and commented on how rude and inappropriate the sales clerk was.
Agreeing, my husband and I decided to leave. As soon as I was in the car, I started to cry over the humiliation, a delayed reaction to the shock.
My husband and I drove around for an hour or so before deciding to have a word with the manager. We went back and while my husband was describing the incident, the sales clerk decided to interrupt and defend her behavior by saying that I was rude to her (I guess she meant my confused response when I had just been yelled at by a complete stranger). To be fair, the manager apologized.
Also, we did buy the love seat in the end with no further discount. It is a pretty little piece of furniture.
So, if you want to shop at place that has typically been a pretty fair resource for interesting goods, BUT comes with a slight chance of being reduced to tears by a belligerent employee, then this is the...
Read moreAn assembly of unique and interesting items carefully and tastefully collected and displayed for purchase. There is something here for every collector of anything and helpful and informed antique dealers willing to assist you in your search raising curiosity what fascinating treasures await in the next room or booth. I assure you that you will find something to take home at a fair and reasonable price. A hidden gem in sandwich, il worth the trip to the boonies in the fox Valley, eat at the Santa fe if you enjoy Mexican or the bull moose for burgers and apple slaw in the old train car, some delicious bakery at Angie's sugar buzz and a stop.at arts famous grocery store has a...
Read moreSandwhich is full of great Antique shops if you like the small stores with the ability to quickly browse this is not it! You could easily spend 2 or more hours here ,great displays , and tons of display cases that are lined up that you feel like you are in a museum .This store was huge !!!! It mike be wise to make it your 1st stop in Sandwhich . I loved it !! The staff is great, friendly and helpful and walk through the store and offer to take anything you might be holding and put it behind the counter to free your hands so you can keep browsing I live in Winfield about 40 min away and it was well...
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