Pacific Sales Kitchen & Home Valencia — Local services in Santa Clarita

THIS REVIEW IS WELL OVERDUE! I have been shopping at Pacific Sales in Valencia, CA, for over 15 years, and I couldn’t be more impressed with the experience each time. From the moment I walk in, I am greeted by friendly staff who are eager to assist me. The store is well-organized and offers a wide selection of high-quality appliances, making it easy to find exactly what I need. The layout of the store is spacious and inviting, with appliances thoughtfully arranged to allow for easy browsing. The ambiance is modern and clean, creating a pleasant shopping environment. The sales team is knowledgeable and goes above and beyond to ensure I am informed about all my options, providing detailed explanations and answering all my questions with patience and expertise. Both the sales staff at the appliance and plumping department are particularly knowledgeable, offering outstanding personalized recommendations after making sure they understand what my needs are. Their recommendations were spot-on each time, helping me choose the perfect appliances for my home. All the appliances, plumbing fixtures, hardware and the TV's (yes, the used to have an entertainment section as well) has exceeded my expectations in terms of performance and features. A special commendation goes to Edward, the Manager, and Maria, the appliance Sales Representative including Bill, Armando, David in plumping. Ed ensures that the entire process is smooth and hassle-free, while Maria provides exceptional customer service, making sure I am completely satisfied with my purchases. What truly sets Pacific Sales apart is their commitment to customer satisfaction. The entire process, from selection to delivery, is seamless and stress-free. The delivery team is punctual, professional, and handles my new appliances with care. Additionally, I find their pricing to be very competitive, offering great value for the quality of products and services provided. They also offer excellent warranty options and after-sales service, ensuring that any issues are promptly addressed and resolved. One of the key differences between buying from Pacific Sales and a typical Best Buy store is the level of personalized customer service and expertise. While Best Buy offers a wide range of products and competitive pricing, Pacific Sales specializes in premium appliances and provides a more tailored shopping experience with knowledgeable staff dedicated to helping you find the perfect fit for your home. This focus on high-end products and exceptional customer service truly sets Pacific Sales apart. I highly recommend Pacific Sales in Valencia for anyone in need of top-notch appliances and exceptional service. They have earned my trust and future business! Thank you to Ed for leading a dynamic and customer-oriented team at the Valencia Ca,...

I purchased a few thousand dollars worth of items to remodel a bathroom & was shocked at how rude & grossly incompetent the salesman in that department was.  He made several mistakes--ordering the wrong item & blaming me even though I have proof that I gave him the correct item number, overcharging me on a list of products because HE did the math wrong & then couldn't admit he made a mistake--he just walked away & let the supervisor fix his mess--never apologizing for getting angry with me when I wouldn't back down & pay the inaccurate total. Also, when I purchased most of these things, I was told by the salespeople that the items are NOT special order and ARE refundable if unopened. But when I actually needed to return one of them unopened, I was told nothing is refundable at all under any circumstances! How convenient to say one thing to make a sale, but then not stand by that promise. I still haven't received the last product I purchased.  I paid in full over a month ago & was told it would be in within 10 days.  Out of spite the order wasn't even placed for a long time after I paid the $300.  This store has absolutely the worst customer service I've ever experienced--ever!  One can only hope they go out of business, or Best...

When our dishwasher broke Hubby went to Pacific Sales and purchased a new dishwasher. We were told it would be delivered and installed Monday or Tuesday of the next week (7 business days later). We were told we would receive a phone call for the delivery time and for the installation time. Monday came and no phone call. We tried calling them but they are closed on Mondays. Tuesday came, no call. We called them. After speaking to no less than 3 customer service representatives-each telling us that they would call us right back- my husband spoke to a manager (who did not offer an apology) and told us we would have our new dish washer delivered that day. (Yay! We thought). The installers came that day at 3:30, without the unit. We called and there was no delivery scheduled for it. One of the kind installers left to go get it. Brought it back around 4:30. Installers worked until 8pm and the UNIT WAS BROKEN. Would not work. Our family of 5 has now been without a dishwasher for over 2 weeks. The second new unit was delivered at 7:30 on Sunday but no idea when an installer will come. This place has been problematic with every step of the way, except for the part where they...