Beyond Hello Dispensary (Goose Lake) — Local services in Sauget

Update: After avoiding this place for well over a year, I decided to give it another shot. Given how long my previous review was, I will keep this one short: steer clear. Nothing has fundamentally changed & the issues I originally had remain. Rudest and least helpful staff I've encountered at any dispensary (and I've been to many). They're shady with regards to their rewards program. I did not receive the discount that I specifically brought up & was told had been applied. I can't think of a single time I left here not feeling like I had been ripped off in some way. If you are looking for a dispensary in Sauget, go to the Rte 3 location. The problem seems to be with this particular store, not the B/H as a whole. -------‐ Been here 4 times & each has been worse than the previous. Yesterday, I drove 60 mi round trip to B/H to wait 2 hours in the sun with no shade to pick up a product that I never received. Placed my order at 10 am for a 1-2p pickup, but was growing concerned by noon as I still hadn't received my confirmation text. Figured that they must be running behind and the text would arrive eventually, I set out and arrived at 12:45...only to find 50+ angry online order customers in the same situation, including those with pickup times as early as 11a.m. After 40 mins of waiting with no communication from the employees, who only briefly pop out to tell us to please continue to wait patiently. We watch as the walk-ins are repeatedly shuttled through as our line doesn't even budge. As customers from inside exit, they say things like "everything is a total clusterf*ck in there", "just to warn you, I waited 3 hours for a pickup", and then the dreaded "they are sold out almost everything". Understandably, we all have become upset as we wonder why they are selling product to walk-ins if they still haven't filled our pick-up orders. Surely, they would prioritize pickups and not sell product already claimed, right..and if our orders are filled, why can't we come in to pick it up? At this point, it's been 2 hours since I've arrived and 45 mins past my pickup window. No one has any idea what the issue is nor have we been given even a rough estimate on how long our wait may be. Many of us try calling the store, but surprise—no one answers. Employees briefly pop out again only to yell at the massive crown huddling together under the awning—simply trying to avoid heat stroke—that they need to maintain 6 feet of distance. Of course, this was simply impossible due to the number of people waiting and was actually exacerbated by the fact that employees made zero effort relay info to anyone not standing at the front of the line, causing the crowd to inevitably converge near the door to hear the next useless announcement. After seeing some walk around to the front and then angrily storm off, I approach the first guard I've seen this whole time and asked him if the products we ordered will be sold out by the time we get in. He says, "Yes, they are already low on many items." I tell him I have to leave, but ask if I can come back for my order later tonigh when the text message comes through and he tells me, "You can if you get one, but it may not come through." Angry and now rockin' a decent sunburn, I decide to leave with the others as we all vow to never come here again. Customers understand that everything is going to be slower/less convenient due to the pandemic, but the issues I witnessed yesterday go far beyond that. The problem here is mismanagement, poor communication, and greed. If you don't have sufficent resources (employees, product, space) to facilitate pickups and walk-ins, then don't offer both. We place online orders for convenience & speed, yet it's never taken less than 45 mins of waiting in the sun/rain just to get to the cashier. Most importantly: online orders should be prioritized over walk-ins and selling claimed product before filling orders is simply unacceptable. It's clear this company has decided to focus on simply fitting as many sales into the day as possible rather than customer...

This location knowing sells defective merchandise and refuse refunds, returns, or credits. Goose Lake location. This was a replacement of a previously purchased battery from the same location. The one being replaced is less than 8 months old. When I purchased the sport battery, I was able to use it straight out of the box and it charged fine and never had any issues until I ceased using it for a few months and tried to use it again and despite charging it still did not operate.

I went into the Goose Lake location and purchased an Airo Battery Pro and straight out of the package, it did not work. I brought it home and charged it and once the halo turned green I attempted to use the battery. It pulsed 5 times and blinked red five times. After reading the guidebook, I found out that means it’s defective. I called the store to ask how to fix this issue as I only had this for less than an hour and I followed the instructions for return. When I got to the store everything went smoothly but I was not given any option as to what is available in a situation like this, the associate just said that I would get a new one for $1. I mentioned, what would happen if this is defective as well and he assured that surely two wont be defective… I walked to my car to check and see if it was in fact the same. The battery did the same thing. So i decided to take it back and let them know that clearly they have defective products and unless we can open them all to see if they work(which i am aware is not a viable option), Id prefer to just return or have the amount credited for something else.

The associate went to get the mgr. After a long period of time, the mgr come out of the back room very aggressive and said with an attitude, I can give you another one for $1 or you will have to take this up with the manufacturer. I was floored because the store is knowingly, at this point selling defective merchandise and refusing to give me a refund or credit. I was told to take it up with my local representative. The manager then began to wave his neck and speak in a blaccent(perhaps because I am black and he feels that is an appropriate way to speak to black women) and I felt highly offended and extremely uncomfortable. I reiterated that it doesn’t make much sense to keep giving me products you know are defective and I asked if he was going to leave the products on the floor when 3 in one day have come back as defective and he said yes. So you know you are selling defective product and refusing to give funds...

Update: Was sold a faulty cartridge that leaked out of the mouth piece. Although I still have my recipet, they refused to replace it unless i dug through my dumpster to dig out the package it came in. This place just gets worse and worse. Management is dismal!

You can tell by the owners responses to peoples complaints, that they actually dont care. 'Copy and pasted' responses

Update: Absolutely dismal customer service. These workers act like they are so miserable. I was yelled at as soon as I walked in the lobby, for using the ATM. I got passed that, but as soon as I walked through the doors to place my order, another worker was yelling at a guy to get off his phone...before the guy could hang up or even respond another female worker chimed in and said, you can hang up or you can leave through those doors, your choice!" Whatever happened to decent customer service. Current staff is on some kind of power trip, must not have any supervisors or managers ever working. Also, didn't receive my points for purchases today...what a surprise.

Update: Prices have finally dropped a little, yay! But they're still not here for the customer. Went here and made purchases 3 times in the past two months....my "Rewards Points" remained the same amount after all purchases, as I did not receive any points for the purchases. Not sure if they stopped the Rewards Program or if they're just still ripping people off. Be sure you get what your told you're going to get before you leave. Once you leave, it's game over, they WILL NOT be helpful in resolving any issues you might have. I don't think they even have a phone you can call, if they do, no one ever answers. Great customer service this place has.

Update: After a year of not giving them my money, I finally had to give in and go pick something up. Low and behold, I was ripped off and overcharged yet again. Website clearly listed the product for 30$ pretax, and I was charged 34$ pre-tax at the window. Still taking advantage of all customers any way they can. 4$ don't seem like a huge deal but when they do it hundreds of times a day...that's considered a scam

You'll notice all the '5 star' reviews are first time customers or people who haven't been ripped off yet, just wait, it will happen. This place has dismal customer service. Poor management. Long wait times and highest prices around. They will sell you( rip you off with) defective product and moldy flower...and not make it right when you approach management with said issues. Surprised they're...