LeConte Medical Center Emergency Room — Local services in Sevierville

I have been bedridden since 2009 because of damage to my upper back. I have been in chronic pain since I got injured in 2006 due to work conditions. When I went to this ER, I told them I'm bedridden, and can't be in an upright position for long, and that to be in that position for a short period of time, I have to have something to lean on to take the weight off my upper back.

They put me in a wheelchair that looked like it was a design for a shopping cart, converted into a wheelchair. And said I wouldn't be in it long. I had to suffer in it for 3 hours.

I couldn't stand the pain, which was getting worse, and my arms were starting to swell and hurt because I was forced to use them the whole time to keep my weight lifted off my back.

One of the nurses gave me a blanket so I could lay down on the floor. So I put it on the floor and laid down. About 5 minutes later, the nurses came over and told me I couldn't lay on the floor. I told them I couldn't be in the chair any longer because the pain was too bad, and my arms hurt.

I only came in because I had swelling on the left side of my face, around my eye socket, and I had a very bad headache. But I told them multiple times I have been bedridden since 2009, and I can't sit upright.

I asked them to please get my crutches from my brother, who is in the ER waiting room. If they do that, I can leave. They lied and said that they were just out there, and there wasn't anyone in the waiting room. My brother and mom said that not only were they there the whole time, but there were people there the whole time.

The PA also came back to the room about 5 minutes after I was taken to the bed, and said that my blood test came back, and everything was normal. My white blood cells and platelets were normal. When I asked about my blood sugar, because I informed them I'm diabetic, he said that it came back within normal range.

First, 292 is NOT normal range for blood sugar. And that's what it showed in the lab results. Second, my white blood cells were still elevated. Platelets showed normal. I don't have any medical training higher than first aid. But I can read the lab results better than they did.

The PA prescribed meds for an impacted tooth. And said "it might help". When I asked if it was an impacted tooth, he said that's possible. And when I asked if that can also be what's causing the bad headache, he said possibly.

When I asked if the meds he prescribed for me would cause any problems with the meds I'm already taking, he said no. But he also said he doesn't know what I'm taking, because they never bothered to look. I brought my prescriptions I've been taking with me.

A nurse came in to roll me out so my family can take me. They rolled me out to the waiting room, and were going to let me leave with the IV needle still in my arm until I said something about it. Had I not said anything, they would have let me leave with the IV still in my arm.

If you can at all avoid it, please don't go to this ER. They are going to kill someone one day, if they...

I was brought to the LeConte Medical Center ER via EMS after having a cardiac event at Dollywood.

I was impressed from the start. As soon as I was brought into the ER bay there was a flurry of activity hooking me up to the 12 lead, hooking me up to the crash cart, starting IVs, drawing blood, chest X-ray, the works.

Once they had me situated and determined I wasn’t going to keel over on the spot, they worked to figure what was up and started to treat my condition. I was there for several hours. I left stable. Not 100% fixed, but that’s for my cardiologist to do.

The staff were all great and everyone was super friendly. I was very anxious and my nurse was reassuring and soothing. Immediately when I went into her ER bay she told me that she was old school, told me everything she was going to do and told me what she was doing as she was doing it. I still was nervous and she told me that I didn’t have to worry because nothing was gonna happen to me on her shift. That’s the kind of stuff you wanna hear and it went a long way to decrease my anxiety. She was really smart and that is very reassuring when one is nervous.

Throughout my stay, I was always kept abreast on what was going on. I was always told what the results of the different tests and what the results were as they were available. This was great because it’s always nice to know exactly what’s going on.

I saw the physician several times, sometimes it was just a quick pop in and sometimes he came in and sat down and discuss things and explain things which is something that I appreciated.

The first nurse I worked with went off shift and the second nurse who took over was equally smart. He was on the ball too.

I retired with close to 40 years in healthcare. I’ve probably worked around 15 years in hospitals. I look at everything with a critical eye: cleanliness is a big deal, staff attitudes, the level of competence with the medical care I received, thoroughness of the care I received, efficiency of the staff, and bedside manner. Also is the call bell answered when I press it. I can honestly say the hit it out of the park on all measures.

I feel very lucky that I was brought to the ER at LeConte Medical Center. Exceptional care, great staff, smart and on the ball nurses, smart doctor, clean facility - they rock!

Oh, and lastly, they gave my wife and myself a boxed meal for dinner! I’ve never been fed in the ER! Usually all you get is ice chips, and sometimes crackers and peanut butter. Being fed was the...

Gosh, I hope I got the names of those that did right by me correct. ER visit 6/21/25 8pm-4:22am. Time that no one came to room to check on me for ANYTHING (blood pressure was through the roof & alarm continually going off) for 7 solid hours. NEVER examined by a physician, but charged for physician services. Some people just absolutely do not work in their calling‼️ BUT, then there are others that treat you with care, respect and have phenomenal bedside manner. Thankful for the x-ray tech that also did my MRI as he most definitely works in his calling. He was kind and most importantly made me feel like I mattered and my health was important. Asked the nurse assigned to me for a SIP of water 3 hours ago, still waiting. Actually had to get out of bed, get dressed to go find water. Thank God for Bethany (a nurse I think), her face and voice demonstrated empathy, her demeanor made me feel that she cared about me and my parched self. She diligently first checked to make sure that I could have water, and then gave me a refreshing cup of water with lots of ice. Thank you Bethany! ❤️ I want to also commend the employee at the front desk that got me checked in, as well as the nurse that did the initial intake, blood pressure and all that stuff, both were great and they were taking care of a whole lot of people, but they both had a welcoming smile and great bedside manner. AND according to the doctor I had, when I met her which was after a request to speak to someone, this woman that I've never met says, "We're short staffed and I don't know when I'll be able to get back to give you your test results." She did not say it nicely, made me feel like she absolutely didn't give a hoot about my condition and I was simply annoying her, the nurse assigned to me that I saw ONCE and never brought me water pretty much the followed her lead. I was NEVER asked how I felt, where my pain level was AND NO ONE looked at all the bruises and contusions on my body (ATV accident) That was my introduction to the 2nd Doctor. AND Dr thought it was perfectly fine to leave the hospital with your blood pressure 200/120.... STROKE CITY‼️ I'm not sure why they monitor the blood pressure, they would shut the alarm from the nurses desk and never check on me. All together about 7 medical professionals handled me in some way, shape or form, only two turned out to be lacking, but they were the personnel at the top of the totem pole, those that should set the...