BMW of Shrewsbury — Local services in Shrewsbury

After searching on USAA Car Buying Service for year, make, model and options on a 2020 BMW X3, I was referred to BMW Shrewsbury since their inventory on the X3 offered a greater selection than other local dealers. As soon as I Selected the car, a person at the dealership called to arrange a date & time to visit. Due my schedule I said that it was important for me to be there at 8:00 AM. Although they did not open until 9:00AM, he said he would have someone meet me then. At precisely at 8:00 AM, a young man named Seth Blais introduced himself. Once in the showroom, I showed him the text I received with a quote that contained lease and financing options. I was driving a 2020 Mini Cooper, he asked if that would be my trade. Yes, was my answer, and we immediately got down to specifics. We worked through the process, Seth was a true professional throughout, and we finally came to an agreement that could then be brought into the business office where I met Adam Tremblay. He too was a consummate professional, and a pleasure to deal with.

I did buy a 2020 X3, and will take delivery on Tuesday. From beginning to end the process was smooth and business like, and I highly recommend BMW Shrewsbury. The staff and dealership are first class, a rarity in the auto industry today.

Yesterday, I picked up my new 2020 X3. Nate , a BMW tech genius, expertly led me through the rigors of the technology packed into the vehicle. He safety equipment alone, I am 72 years old,!and my moor reflexes are not what they once were, so this package will probably save my life before the loan is paid off. I am a professional trained percussionist, so the sound system in this car will make driving a real pleasure. Nate also reviewed the performance features of the X3.

Nate was thorough and professional, his review was comprehensive.

Today I purchased my second BMW from Seth Blaise. I came back to BMW Shrewsbury because of him. On my last purchase, there were some outstanding issues after the sale, and Seth made sure that they were resolved to my satisfaction.

I recently contacted him because I had interest in the 2018 I3 in the showroom. He told me that BMW had aggressive incentives on the vehicle, and suggested I come in today. He was confident we could put a deal together.

He did not disappoint. I saved $15,000 off MSRP and purchased a vehicle that qualifies for both Federal and State tax credits.

As with the first vehicle I purchased in October, 2019, Nate took me through a techno tour d’force of the car’s impressive technology. He did a great job.

December 30, 2019 Brought my new BMW i3 in so a technician could check my engine light, it had been since the car was delivered to me a week prior.

I checked in with David Tang, my service advisor. He kept me updated via text throughout my service visit. This added courtesy takes the anxiety out of waiting for my car, and is a great example of going the extra mile for a customer.

David was great, and he is a real asset to...

Today I visited the official BMW dealership with my friend, who wanted to trade in his 2023 Toyota Corolla for a used BMW 3 Series. The decision to go to this particular dealership was based on recommendations from my friends and myself—I had previously purchased accessories there, occasionally serviced my vehicle at this center, and had a positive experience, especially with the manager Yvonne. She is a very professional and friendly specialist.

However, this time we were greeted by a senior manager named Mohammad. At first, the interaction was polite and professional: we were invited into an office, and the purpose of our visit was clarified.

Unfortunately, the situation quickly took an unexpected turn. When I asked for a test drive of the vehicle, the manager unexpectedly refused, citing the need for prior credit approval from the bank. He stated that a test drive was not possible until a positive decision was received from the financial institution, arguing that “if everyone drives the car, it will accumulate unnecessary mileage.”

This approach left both my friend and me extremely dissatisfied. It was the first time I encountered a situation where a customer is effectively asked to buy a car “blind,” without being allowed to personally evaluate it during a test drive.

It seemed that the manager was more concerned about the car’s condition and preserving its mileage than about meeting the customer’s needs or successfully completing the deal. The complete lack of interest in the client, absence of flexibility, and disregard for an individual approach made our visit to the dealership highly unpleasant.

My friend and I came with genuine intentions to make a purchase, in a good mood and ready to proceed with a deal, but unfortunately, we left the showroom deeply disappointed, surprised, and in low spirits.

I believe that such an approach to customer service is completely unacceptable, especially at a premium brand dealership like BMW. I also intend to submit an official complaint to the BMW head office requesting an investigation into this incident. I firmly believe that employees who demonstrate such a formalistic and dismissive attitude toward customer service should not be representing the brand.

I strongly advise against dealing with this particular manager,...

So I just want to start off by saying I did not choose this dealership to purchase my vehicle. I was looking for a specific Range Rover and I went on car guru. I found the vehicle I was looking for and unfortunately it was at this dealership. I contacted the dealership about this vehicle and I wanted to know if it was negotiable. The person who responded to my call and texts told me it wasn’t and was rude. So I brushed it off because I wanted that specific Range Rover. He then set me up with a sales person. I drove from New York to Massachusetts for this car. I test drove the vehicle and I was told by the sales representative that it would be detailed and I ask for new wiper as the wipers it had were no good. He told me ok and wrote it down. Now the reason for my 1 star review is this. There was a lack of proper communication between me and the sales guy who kept reminding me he use to be some manager somewhere like I care about his resume. When I left the dealership one of the managers said I can bring in the bank check when I pick the vehicle. Then the salesperson told me no that’s wrong. So that was the first issue. I didn’t like the salesperson attitude that’s the second issue. When I picked up my $100,000 vehicle it was not detailed and the wipers were not changed. I bought new wipers and there was still dog hair from the previous owner that’s the third issue. Now a month later the check light has turned on. I purchased an extended warranty and I hope that all the paperwork was submitted correctly as I see there is a lack of competence at this dealership. The only good person at this dealership was Adam. That’s the reason for the one star. He was the person who I saw to finalize the paperwork and talk about warranty. He had great customer service skills and no longer works there because of management. I can see why. I reached out to the general sales manager Rob about the warranty on this vehicle as it is still within my 90 days of purchase. I left a message and have yet to hear back. I am including some pictures on how I received the $100,000 vehicle dirty interior and a big scratch on the tailgate which should of been buffed out if the car...