Extra Space Storage — Local services in Shrewsbury

Edited . Impactful Precaution: A Serious Warning About Extra Storage in Shrewsbury, MA

In light of a recent interaction following my initial review concerning Extra Storage in Shrewsbury, MA, I find it necessary to provide an important update. The company publicly responded, promising to address the grievances I outlined. However, it is with great disappointment that I report back to the community: the engagement resulted in no tangible solutions or support, leaving me in a continued state of neglect.

This lack of substantial follow-up not only exacerbates my frustrations but also compels me to question the integrity of the positive reviews this facility has received. It’s becoming increasingly clear that these accolades may not fully reflect the reality of their service and security measures.

Given this, I urge potential customers to approach these positive reviews with a healthy degree of skepticism. The disparity between the public image Extra Storage attempts to project and the actual customer experience, as evidenced by my situation, is stark.

My first review was that 👇 Disastrous Experience with Extra Storage in Shrewsbury, MA

My recent encounter with a burglary at our unit at Extra Storage in Shrewsbury, Massachusetts, has seriously made me question the safety and management of this facility.

Despite having our personal padlocks in place, we were shocked to find a different lock on our unit one day, changed without our consent or prior notification. This was unsettling, but the chaos we found inside was downright devastating: a complete mess with a long list of valuable and sentimental items either stolen or vandalized.

Among the stolen items were generators, a power washer machine, an electric cutting tool, and a collection of coins, stamps, vinyl records from famous singers, fine Chinese dishware, silver dishes/utensils, various branded watches, and several pieces of jewelry. Even our Treck bike and personal documents were not spared, pushing the estimated total loss to approximately $10,000.

The management’s response to this incident was incredibly disappointing. Upon discovering the burglary and the unauthorized padlock change, we reached out to the onsite manager, who seemed to trivialize our situation. Seeking further assistance, I called customer service, where I was told that the general manager would contact me. Four days have passed, and we have yet to hear anything. This lack of communication and support has only added to our distress.

We are particularly concerned about the security measures at the facility, especially given that our personal padlock was changed without notification, a factor that might have critically compromised our unit’s security. The extensive damage and disarray made it exceedingly challenging to assess the full extent of our loss, complicating our efforts to provide a detailed report of the stolen items.

We are particularly concerned about the security measures at the facility. While there are cameras in the corridors, it's disheartening to know that there are no cameras in the areas where the storage units are located, leaving a significant gap in security. This, coupled with the facility's always-open gate and the unauthorized change of our padlock, may have critically compromised our unit’s security.

Moreover, the financial aspect of using this facility has also been disappointing. I initially rented the storage unit for $120, but in less than 5 months, the price skyrocketed to $200 without any justification or improvement in service or security.

Regrettably, based on our experience, I cannot recommend Extra Storage in Shrewsbury, MA. The lack of effective security measures, coupled with poor management response and unjustified price increases, has led me to caution others about using this facility for their...

Edit "I called the phone number they provided for resolving issues, and it's all lies. Don't believe those positive reviews. This storage facility is not secure. Be wary even of the reception staff. They couldn't care less about what gets stolen. With control over the cameras, they're just watching and letting the storages get robbed without taking any responsibility, only collecting customers' money . Be alert, do not book this place, do not trust them."

Here is my review that I posted before they responded, telling me to contact them. Don't believe it. “Urgent Warning: Valuable Items Stolen, Property Damaged I strongly urge anyone considering this storage facility to reconsider. Despite what the numerous positive reviews might suggest, my own harrowing experience contradicts them entirely. In less than two months, there's been a spate of thefts, confirmed by police reports, showcasing a grave security issue. My unit wasn't just robbed; valuable items were specifically targeted, and many other belongings were recklessly damaged. The chaos left behind indicated a thorough search, suggesting the culprits had ample time – a clear sign of the facility's lack of control and oversight. The always-open gate and non-existent surveillance only add to this conclusion. Furthermore, the complete absence of any meaningful response from management, coupled with inexplicable price hikes, demonstrates a disturbing disregard for customer safety and satisfaction. This situation raises serious doubts about the authenticity of the positive feedback online. Please, consider this a serious caution: your belongings and peace of mind are in...

Further Disappointment with Extra Storage in Shrewsbury, MA - Seeking Justice

After initially voicing my concerns regarding a burglary at Extra Storage in Shrewsbury, MA, the subsequent lack of meaningful action from management has only deepened my disappointment. Their response to my public review now seems nothing more than a marketing tactic, aimed more at preserving their image than addressing the real issues at hand. Despite their assurances, it’s clear they have no intention of offering a genuine resolution.

This realization has led me to conclude that customer welfare and property security are not priorities for Extra Storage. The superficial engagement in response to negative feedback, promising action but failing to deliver, highlights a significant accountability issue.

Given this situation and the company’s unwillingness to address the matter effectively, I am left with no choice but to pursue justice through legal means. Perhaps this course of action will elicit the positive response that has been sorely lacking. It’s a step I had hoped to avoid, but the need to ensure accountability and seek restitution for the losses and frustration experienced compels me to move forward with this decision.

I must advise others to carefully consider their options before using Extra Storage in Shrewsbury, MA. The apparent disregard for customer concerns and the failure to secure stored properties adequately are alarming. Seeking a resolution in court now seems the most viable path to achieving the justice and attention this...