GameStop — Local services in Smithfield

I went to GameStop last night, and the night prior. I had the best experience I have ever had at a gaming retailer. Yovanny definitely delivered the best customer service. He had such a desire and willingness to help. I was looking to get Spider-Man: Miles Morales on the PS5 with the Spider-Man Remastered code included. He guided me on the best way to purchase this game. Also, I never buy warranties. But, he did convince me to get one and I’m glad I did. He saved me a ton of money and made me want to come back to this GameStop for years and years to come. I am shocked his name was not Chad due to how great and how much of a Chad he was. He definitely deserves a raise and is amazing at what he does. I will be looking to continue my gaming business with GameStop and Yovanny for many...

Johnny was absolutely awesome he took the time out of his day to help call different stores that I had pre orders in and help me cancel them and move them to his store in Smithfield Rhode Island as I had just moved! He took amazing care of me and suggested renewing my pro card which I did because he suggested it! He also talked to me about different pre orders and talked about different games we are playing currently. As a manager of a retail store I wish all of my associates held themselves to this high of a standard when I wasn’t around! So nice to have a pleasant experience. Will...

My recent experience with GameStop's trade-in policy left me feeling frustrated and undervalued. Despite bringing in an Xbox Series S in good condition, GameStop offered me a significantly lower trade-in value due to a minor issue: a centimeter of stick drift on a controller. Penalizing customers for such minor defects is unfair and demonstrates a lack of consideration for loyal customers. GameStop's trade-in policy needs a serious overhaul to ensure fairness and customer satisfaction. Steer clear if you value your time and your...