Ice Cream Warehouse — Local services in Smyrna

Absolutely terrible experience. Last Friday someone from this company came to my store to pick up the ice cream cooler, claiming my sales were too low. I’ve been asking for months to replace it with a small stand-up cooler, but they ignored every request. The guy who came was extremely rude, disrespectful, and had a nasty attitude. He didn’t care about customer service at all.

To make things worse, he left all the ice cream sitting out in containers and didn’t give me any credit for the melted product. I called their office — no answer. I even emailed them on Saturday and still haven’t received a single response.

This is by far the most unprofessional company I’ve dealt with. I own multiple stores, and because of this experience, I’m pulling out all of their coolers from every one of my locations — and so are my business friends. We’ll be switching everything over to Hershey’s instead.

Avoid doing business with them...

Since January, I have experienced multiple changes to the order placement procedure, as well as a change in my assigned salesman/driver. I have made several attempts to contact management and have also emailed customer service. Unfortunately, the subpar customer service and inadequate communication have resulted in our school being unable to sell ice cream to students whose parents have already prepaid. It is extremely frustrating to continue doing business with this company, and I have requested that they retrieve...

Pathetic Customer Service. Sean Oshinski, doesn't have basic manners to speak to customers. Being a bloody manager, he never answers calls so you have to call 10 times to get hold of him. I would say, if you are still in the process of giving them...