Starship Enterprises of Snellville — Local services in Snellville

I was in this location two evenings ago around 9pm looking for my teenage sons birthday gift. The sales associate was very helpful and with his assistance I picked out $226.00 worth of merchandise. I ran my card to pay for my selections and it came back declined. However, the purchase was completed according to my bank. I have a receipt from my bank and the $226.00 deducted from my account. I showed the completed transaction to the associate but he couldn't help. My bank told me to contact Starship or I would have to wait some time to file a claim disputing the transaction. Money isn't easy to come by during this pandemic so time is something I do not have. I called Starship and the manager directed me to the cooperate office. I left a message for the lady I was advised to speak with and two days later I still have no gift for my son nor do I have the money back in my account. I loved the store until it has been made clear that correcting errors in order to do good business is not their priority. I guess Ill continue to jump through hoops to get back what was...

The store manger here Ms Spencer is racist she treated me so wrongful last night I walked in the store jolly and happy ready to spend my money. She was super aggressive and rude. I had to stop her in the middle of her helping me to ask her if she was ok. she didn't smile shift her attitude or anything she proceeded to be nasty and snotty she even told me wat I came for was out of stock but once I told her the location of the item I wanted because I'm a regular she breath super hard slam the hookah box on the counter to the point I thought the hookah broke. I walked in like a Angel happy and had to leave out yelling at her. She showed me no care no good service she was ignorant and aggressive for no reason. And I believe wat made her even more mad is wen I pointed out the item she said was no longer in stock. I'm upset this happen to me this is one of my favorite stores by my home. All the other works are like my friend I never seen her there before and never felt to little I was so nice and...

I ended up trying to return my starship brand product. The store owner did not even know the return policy. When I had him look it up on the site he read it and said it cant be returned or exchanged. He was a bit arrogant and pre occupied so I felt if I challenged him more he would not budge. So I left knowing he was wrong on the return policy based on what it said. So I called three other stores and found that it was returnable or money back. The Conyers store manager was so helpful and so nice and told me to come to there store for an exchange or money back. FYI when you buy a non brand starship product it cant be returned. Branded starship products can be returned.

I called and talked to Jordon. she was great guiding me to the correct product. When I arrived she walked me over to some items and did a great job helping me pick out the right one. i...