Dennard Drugs — Local services in Soperton

Rude staff. Didn't help communicate to a doctor for a needed medication. Ended up months down the line waiting for something to happen. Checked up on it every now and again but eventually gave up. Because the pharmacist kept saying it was the doctor and the doctor said the opposite. Never called when it was approved. It was. Then could even get it because my insurance cut off MONTHS down the line. So it was in the thousands. Lady was rude. Didn't offer any advice. I was notably frustrated and said gosh dang it to hear them digits but who wouldn't after finding out you can't get the meds you waited months for. No support. At all. The woman hung up on me too. I was about to ask if there is any solutions. She gave no ending context but just said sorry and hung up the phone.

So no support in getting important medications. No communication as a pharmacy is supposed to help communicate between doctor to make sure everything goes smoothly and solve medication related issues. Rudeness. I didn't say anything off the wall to that women, curse at her, or anything. I did tell a truth though that it was because of the pharmacy and the doctor not knowing what to do. While they knew the issue neither worked to solve it and it was a problem only solvable for their end. Something had to be signed. Simple. But there was no effort put to get a signature done so I get it approved and ready.

Nothing out the way. Just the truth. Of course said shorter then...

Dennard's Drugs claims to serve the needs of the local community and their families. However, Denise (pharmacist) on duty refused to fill my prescription, stating that "the medication is limited to existing customers." Odd, but it is a small independent pharmacy in a small town, so that seemed reasonable and I returned to my parents' house to continue visiting with my family for the week.

My mother told my father (a lifetime resident) and he called Dennard's. He was told to send me back up there, ask for her and she would help me. Upon arrival, I asked for Denise and she stated that she never spoke with him. At that point, she proceeds to yell, "Did anyone talk to (father's name)?" and disappears behind the counter. A moment later, she returns, yelling, "She doesn't care who called up there she isn't filling it!!"

A simple no, I don't feel comfortable would have been more than sufficient. Unfortunately, Denise chose to be unprofessional in front of other staff members and customers.

I hope this review will set a standard for customer service and that no other family members are treated with such animosity and disregard.

NOTE I understand that certain medications are strictly controlled and that many pharmacists are not comfortable filling controlled medications for people outside the local area. (I'm down from Atlanta visiting...

I'm a 66 year old veteran. I have hearing problems.My first time ever going there. It was yesterday .It was busy and loud apparently the lady that was trying to help me was having problems understanding the information i was trying to givr her and the prescription. I started talking louder so she could understand me when I did the big behind the cash register up top hollered at me in a hateful tone of voice with a hateful look and told me not to talk loud and I'm like it's loud in here I was only trying to get a prescription for someone out of town and I was from out of town.And it wasn't my fault they couldn't find the prescription they had filled 2 days earlier . I guess if you are local your treated good. I was not treated good at all. You couldn't pay me to ever go back in that store. I wouldn't recommend doing business there to anyone. I'll never go back. If I lived there I'd drive out of town to keep from doing...