Big Y — Local services in South Hadley

Came in on the Saturday Evening of Mother’s Day to get some fried seafood for a couple of Moms who had put in a long hard day of work. The seafood department had just one employee, and we saw a couple other patrons place orders for fried food as well. After waiting patiently, we ordered four meals. We were more than a little surprised by the employee’s reaction. Instead of thanking us for our order, or explaining that there might be a little bit of a wait, he launched into an accusatory diatribe about how he ‘is only one person, and can’t handle taking orders, cooking fish, and providing people with fresh seafood all at once’. Between being exhausted and so taken aback, I admittedly didn’t respond very well. I would never allow one of my employees to treat our customers this way. I understand being busy. My entire day had been no different. I also acknowledge that the employee probably didn’t have much control over the inappropriate level of staffing in his department. However, his attitude about it was so incredibly unprofessional and infuriating. To make matters even worse, we got home and found that the two whole clam dinners we ordered were under cooked. The majority of the clams were covered in partially raw batter, making the meals inedible. After this, I think I’ll just make the drive to Stop & Shop for my groceries and to Webster’s the next time I want...

I wish I could give it five stars, because the location is extremely convenient for me and usually, things are reasonably priced and of good quality; also staff are always very welcoming and helpful. But I don’t know what changed over the summer? Maybe the hot weather makes it difficult to preserve produce quality? I’ve got several spoiled produce within “the best use date” during the last trip. Examples would be a perfectly looking onion - only to find out half of it already turned black and spoiled after I cut it open and a cup of “freshly cut” watermelon - tastes sour and fermented well before the best use date. In the past, I’ve come across several boxes of strawberries with mold. But can’t really blame big y on this, because strawberry is a different beast... Overall, I was surprised and a bit disappointed about my last trip.

I didn’t give it 1 star because of the past positive experience there, good prices, as well as other items that are working and taste okay. But now I’m starting to be a bit unsure how much I could trust the produce there after the recent experience. I will try again; but I hope I don’t find multiple items spoiled in one grocery trip for...

These Big Y stores are over rated. They do have a lot of “extra” staff making things look good but the quality of produce and meats are no better, and sometimes worse than the other known grocery stores. The extra staff must be afforded by the price gouging going on here? Why is everything priced a dollar more than other markets charge? This is probably why you can’t get a cell phone signal in this store. They overcharge and they don’t want you to compare prices online so they jam your signal. That’s just dirty pool. I hope no one has an emergency because they can’t even call nine eleven in this place. These are hard time we’re going through. I know businesses are having a rough time as well but price gouging in times like these show your true colors. You don’t care about your customers in this tough economy. You’re just being greedy! I hope people stop shopping here until Big Y comes down off...