Craft Salon — Local services in South Hadley

I contacted to return for another appointment but this time, requested just a short consult because I felt my stylist had gotten off track & didn't make the effort my original color correction was given in time/attention to detail. However, I loved Lisa my beauty stylist & loved this salon and had no intentions of dismissing her or turning my back on them. Even though many would after two corrections that failed & totals adding up to approximately $1500-ish for two appointments. To be fair, that included pricey products, a professional curling iron & generous tips, I'm certainly a good costumer & mistakenly thought I'd finally found a hair salon who's my equal in deserving!! They should warn clients before coming or require consultations beforehand of bills that are going to reach $400 and up, or even $300 in this area, because had I not been someone who had the coverage/funds, I'd have been in steep trouble. That is one critique. It's a gorgeous salon & Lisa's caring passion & positivity were worth it as far as I'm concerned but I don't have children & spare no expense as I have very thick, difficult hair but willing to pay. Well the jokes on me, because they preferred to pay me off than have me return which was the most bizarre & twisted way I've ever been treated with any business establishment and they didn't have the decency to even tell me Lisa was no longer working there. Whenever my stylists moved, I'd get an invitation in the mail alerting me or something to which was handled nicer, this was rather dispicable and I was made to feel like that's top secret and shut up & be happy and that money they offered was nothing more than hush money really. Considering the way Bella had the gall to speak to me causing me to cry and the cold tone Amanda conveyed, "we decided FOR you to move on", business must be booming if they can afford to throw good people away and treat us like nothing more than used toilet paper!! I've never been so insulted & confused as a costumer before and wanted to publically warn people if your considering this place please search harder because they'll hurt you and you won't see it coming and they make no apology for the deplorable attitude and offering refunds isn't an excuse by a long shot. Especially when I didn't want a refund but wanted to continue being a client and was happy there. Makes no sense & they are dark & abusive once they decide they want you gone. They then backpedaled claiming I can continue there, but after how they made me feel the damage they intended had been done. Very unwise business practices & I treated them well bringing Lindt chocolates on Valentine's day and they treated me like a stalker when I asked what happened to Lisa. NOT NORMAL. When a specific licensed professional does your hair or provides a service, you have the right to know where they are somyou can continue having it done by them or offered that service by one if their existing stylists. We were treated like garbage & spoken very badly to then thrown out. Oh and in my case I was thrown a little guilt money. AVOID CRAFT SALON!! FInd a salon that respects clients as part of the salon and not just left overs from a stylist who left. I was really excited to rate them five stars but this swift decline & disparaging lousy treatment reflects the way things turned out, thus poorly rated one star. Bella is especially callous. DON'T go here or...

First off, way over priced. Was charged 180 dollars 5 weeks ago for a partial highlight and trim. Could not even tell anything was done at all. Decided to give it the benefit of the doubt brought my 14 year old son for a back to school trim, 41.00!!! Not to mention he is very distraught, he wanted a trim, as he has been growing a “flow” that alot of the teens have, but now he has a bowl cut! He is mortified and asked me to shave it. All in time for the first day of school when he already has anxiety about going. Same stylist for both I won’t mention the name. No I did not call the salon back about my son because he is shy and didn’t want to have to feel uncomfortable going back in to...

I have been getting my hair done at Craft Salon for several years now, and I can’t recommend them enough. The staff and stylists are all incredibly kind, skilled, and accommodating. Amber has been cutting my hair for years, and I knew I had to have her style my hair for my wedding. She listened carefully to my vision and brought it to life expertly. My bridesmaids also had their hair done at Craft, and all five of them were seriously impressed. Jen, the makeup artist, also did a fabulous job on my and my bridesmaids’ makeup. I felt so beautiful on my big day. I can’t recommend this...