Moyer Nissan of Wernersville — Local services in South Heidelberg Township

I recently had the pleasure of interacting with two Moyer of Nissan Wernersville employees: Kathy Link from your Sales Department and Ricky Sanithsone from your Service Department. It is seldom that I have had such a positive experience purchasing and servicing a vehicle, so I felt compelled to share my experience with you and shine a light on the high caliber of people representing your company.

I was in the market for a used, all-wheel drive sedan and found a 2014 Buick Regal at your dealership with low miles. I sent an inquiry and via Cars.com and Kathy Link replied. From the very beginning, she was very personable, engaging and was able to answer all of my questions in great detail. After I informed her that I found a similar vehicle with lower miles and at a lower price at another Dealership in Vermont, she informed me that her manager was willing to match the price. This made driving the three hours from my home in Northeast PA to your dealership a no-brainer!

My wife and I drove down the next day to meet Kathy and to look at the car. There was zero pressure from her to purchase the car and, again, she was able to answer all of our questions, which is a testament to her knowledge. She even arranged to have the car put on a lift so I could inspect the underside of the vehicle. Then, after a thourough test-drive, my wife and I agreed to purchase the vehicle. True to form, the purchasing process was pleasant and efficient and everyone I interacted with at Moyer Nissan of Wernersville was amiable and respectful of our time. We drove home feeling good about our used car purchase!

During the ensuing week, I took my new (to me) car to my local mechanic. He confirmed that the car was in excellent shape, but found a minor mechanical issue: a leak in the transfer case. I called Kathy that same day (Friday) and informed her of what my mechanic discovered. She sprang into action and was able to secure a service appointment for me first thing Monday morning (Columbus Day). Such a response is indicative of your organization's commitment to service after the sale!

On Monday morning at 7:30, I was promptly met at my vehicle and was ushered in to meet my service advisor, Ricky Sanithone. Once again, I was struck by how personable and knowledgeable he was and marveled at the efficiency by which the dealership operated. I was planning on spending the entire day there and prepared to endure hours in your waiting room. You can imagine my surprise when Ricky informed my that, not only did they confirm the leak and stated the transfer case would need to be replaced, but that he was going to give me a loaner vehicle right away so that I wouldn’t have to waist my time waiting, within an hour after I dropped off my vehicle! Once again, your dealership's consideration for your customer’s time was evident and much appreciated.

Ricky and the technicians were able to complete the repair on my vehicle by the end of the same week. However, due to my work and travel schedule, I was only able to pick up my vehicle this past Saturday. I subsequently took the car on a trip across the sate to Pittsburgh and then back to the Poconos in Northeast PA. I’m happy to report that the vehicle perfumed flawlessly.

In conclusion, we live in a time when “competency” is so fleeting that, when experienced, one can easily mistake it for “excellence.” I can confidently state based on my interaction with Kathy Link and Ricky Sanithone, they truly are the touchstone of excellence in their respective fields! Their laudable conduct not only made for a positive experience, but has put the Moyer Group of dealerships at the very top of my list for consideration for any future...

My wife and I had bought a vehicle here back in 2017 when it was still Eisenhauer. It was a nice pre-owned Chevrolet Malibu for a decent price. After searching multiple dealerships and getting treated like complete garbage Greg Krick made us feel at home. Was able to negotiate the price down on the vehicle and we brought it home the same day. Awesome experience hands down. Fast forward a little over a year to January 2019. The vehicle we had bought was unfortunately lost in an auto accident and we were in the market for a new vehicle. So my wife and I decided that we should go back to this dealership. Now this place is not the same dealership it was. I went and looked at a Certified pre-owned NIssan. We loved the car. It had super low miles and for a great price. So we decided to buy it. My wife and I finance our vehicles through a third party called PSECU since we are both state employees. They always give us the best rates and make sure what we are buying is actually worth it. Anyways, first sign there was an issue is that the person we dealt with for getting our financing through and menial paperwork is no longer there. Come to think of it, there were a lot of new faces at this dealership. We sit down, get the paperwork done and on our way we went, or so we thought 3 weeks of having our new car we get a call from the finance person stating that there was a problem with our paperwork and that I needed to refill out some of the forms. Here our check from the bank wasn't filled out correctly and we needed to have a new check sent out. My wife and I called PSECU to have them send out a new check for the car and was told the car could not be financed. When we asked why, we were told that the purchase price of the car was $4,000 over blue book value and they would not finance the car because it simply wasn't worth the value. So up until this point I admit that things could have gone better and that I should have checked on things before buying the vehicle. My issue is what happened after I called the dealership and spoke to the general manager, which, by the way, is also a new face. When I told him what PSECU had told us he got really nasty really quick. He started threatening us and telling us that the dealership would come after us if we couldn't pay for the car right away. I offered to work with him on some type of solution but he would not calm down or be anywhere near pleasant with us. So I spoke to PSECU and my attorney about what to do with the matter and was told to bring the car back to the dealership right away. Later that day we dropped the car and the keys off.

FIrstly, we loved the car, second, if they were willing to work with us on this I wouldn't be writing this review and this would be a 5 star review instead of 2. The only reason they are even getting 2 is because of our original salesman being so accomodating. This place has changed since it was bought by Moyer and not for the good. We ended up buying a Certified Mazda 3 from another dealership and love this car as well but will we ever go back to Moyer for another car,...

Unfortunately, I had a bad experience with this dealership. My 2021 Nissan Rouge that I’ve had for just about a year now started sounding the horn when I would go to unlock the vehicle by the handle on the car door. Very obnoxious and hit or miss on sounding. I expressed my frustration and how if I would try and remote start the car my lights would flash and horn would repeatedly go off. I left my car at the dealership with high hopes of resolution, while also being understanding that the horn is hit or miss on sounding so my car would be there a few hours. Was told it was needing a new part in my driver side door - got that done along with them fixing a manufacture recall they found. I took the car back home (45 mins away) just for the horn to go off. Called the dealership back and was told in the service department they’d get back to me on the issue. The person on the phone was annoyed by my phone call. 5 days went by and no new calls, so I had a family member call who is a male and understands cars better than myself. He requested they keep the car till it was fixed and expressed I would need a rental car. When I went to the dealership to get the rental and drop off my rouge I felt as if I was an annoyance to them. My car was there for almost a week and they couldn’t get the car to beep. Meanwhile I have this issue every time I drive, and park my car for at-least 40 mins. When I finally got my car back they told me they ran a bunch of tests and that I needed my battery replaced. They told me in the 2 hours they had my battery charging it only increased the percentage very little - meaning my battery was shot. I decided to take my car to auto zone and browse battery prices. The nice employees offered to check my battery with their testers and the test came back that my battery was fine and I just needed a charge. I waited an hour to find it was completely charged and my alternator was just bad. A very simple test done for free and mind you, auto zone doesn’t even have an alternator for a car this new. I knew I wasn’t being conned into buying something from them. I called Moyer Nissan to explain that I needed a new alternator and they said when they tested the alternator there it didn’t fail the test so I would have to have it retested and if it did not fail again there would be a diagnostic fee. I was tired of driving 45 mins to Moyer Nissan, and tired of the possible charges ($)… I asked if I could just buy the part instead. They told me to buy an alternator without my warranty (since it would have to fail the test to be under the warranty) it would be 800+ dollars. They also belittled the auto zone workers who weren’t getting paid to even help me. I am not one to leave anything but nice reviews but I feel it is necessary for other customers to know what they are getting into at this dealership. I also question why they didn’t pop another battery in my car and test to see if that would make a difference in the alarm system the week it was there, or how auto zone fixed my problem in 1 hour. Horn hasn’t beeped since auto zone helped...