Miami Iron Gym — Local services in South Miami

Iron Gym (9660 Coral Way) Review

I joined Iron Gym with my fiancée primarily because of its competitive pricing, but beyond that, we were drawn to the welcoming atmosphere and the adherence to gym rules, which initially made it a great fit for us.

However, as we near the end of our three-month membership, I must address some issues that have significantly impacted our experience.

Last week, I encountered an incident that disrupted my workout. While using a machine, an individual—who appears to be a trainer—approached me and insisted that I stop because he needed the machine for a client he was training. This was despite an identical machine right behind me being available and unused. When I pointed this out and continued my workout, he became visibly upset. Today, I noticed the same trainer exhibiting similar behavior with another member, who seemed new to the gym.

Such behavior is unprofessional and, frankly, discouraging for members. If trainers routinely prioritize their clients at the expense of other gym-goers, this practice could alienate members and harm the gym's reputation.

Additionally, the customer service at the front desk requires immediate attention. During peak hours (5:00 PM to 7:00 PM), I found the staff dismissive and uninterested in addressing concerns. When I approached the front desk to report an issue, the agent repeatedly stated, “I’m not the one who handles complaints,” and suggested I contact the owner via Instagram or speak with them in the morning. This response lacked empathy and professionalism, leaving me feeling unheard and undervalued as a customer.

Unfortunately, due to these experiences, I’ve decided not to renew my membership at Iron Gym. I also cannot recommend this facility based on my time here.

That said, I see tremendous potential for improvement. Addressing the issues with trainer behavior and investing in staff training to provide courteous, solution-focused customer service could greatly enhance the overall experience and help Iron Gym thrive. Based on the response, given, it goes to show that there’s little to no communication Amongst the staff and owner, I spoke to Melissa who’s there in the mornings. Also using the term intimidation is far from The reason I placed a complaint, it makes you sound ignorant.

I would suggest you reread, And if you want to provide a proper response to Complaint, But at this time I could care less What you have to say since it’s obvious You lack reading...

Staff is super friendly. Most fellow gym goers are as well; not expected from a Miami gym, to be honest. The gym itself is clean and well stocked; albeit a bit small for all the equipment they have. Would love for them to expand to get some space opened up as it is tricky to find a spot even to stretch or roll out.

They are fully committed to serving bodybuilders, which is super great if you are, well, a bodybuilder. They have an impressive selection of isolation machines, some of which I haven't seen anywhere else. I would prefer some more power racks, heavier kettlebells, a row machine or two, and a bit of free space to do bodyweight moves. Just to give you an idea of what I would consider to be a more ideal gym setup.

The music...oh man...not my favorite...I think it's staff-curated Spotify which is predominately angry metal from the '80 and '90s mixed in with hippity-hop from the '90s and '00s. Then again, I prefer the sound of plates clanking and effort-boosting grunts when I am putting work in.

Overall great value, and am very happy I found it since I split time between here and Cali. The affordability means I can pay for a month even if I'm only here for a couple of weeks...

Gym is really cool, has great machines and is kept very clean. Great old school vibe. Reason why only give it 3 stars is because I paid for the entire year upfront and was only able to go on Sundays trying to avoid one of the trainers who, from day 1 , treated me with great disrespect. I spoke with front desk, the owner called me to apologize (which I greatly appreciated) and that he wanted to sit with him and I the next day. I came in the next day but didnt get to see the owner so that didnt happen, I understand, maybe he was busy or foegot about the appointment.(In response to your response, I was absolutely there. He even came to apologize to me but you werent there like you said and nothing ever changed with him). However, this trainer uses the machines to put his stuff on them, tells you he is using like 5 machines at the same time and you cannot jump in. The gym is small, so it's tough to work around him. Again, the gym is very cool. My year membership ended already so I am no longer going there. Too bad, because it is a very cool...