Anytime Fitness — Local services in Southbridge

As I saw another negative reviewer write, I'd also give negative stars if possible. I'm not typically one to write reviews, especially bad ones, but here it goes. Signed up back around mid-2020 for a 2 year contract and went consistently for close to a year before my life became extremely hectic with major life and work changes so I basically stopped going. I willingly paid for the whole contract time despite no longer going since it wasn't the gym's fault that this all happened, but once I saw a repeat charge after the initial contract was over I tried to contact them to cancel which they assured me at the time that it would be done. Didn't have me fill out anything and person over phone just said that they'd do it on their end.

Fast forward to now and I recently get an auto text saying my expired debit card couldn't be charged and asking for a new card to charge. Very confused I ask over text why it was charging my card for a membership I canceled back at around at least 2023 if not before then. Person over text tells me they have no record of cancelation (as if that's my problem) and tells me they sent an email with an application for cancelation, but that they still expect to collect another monthly charge of a gym membership I thought I wasn't paying for over a year. It's definitely my fault for not looking closer at my bank statements for these charges when they were happening, but most places give you a heads up when these charges are supposed to occur. For some reason, Anytime just doesn't seem to do this.

Suffice to say that despite understanding that mistakes and communication issues happen, I am pretty pissed off about all of this. They were collecting my money without any of my consent for over a year, with no notices via text or email about any of this (and after renewing an expired contract), and I only find out because they were suddenly unable to just collect it again? And now they still want to collect another month's payment after the fact? No thanks. Very disappointed with the extreme lack of communication and shadiness of the...

if I could give negative stars, I would. Went in there after saying offering a free opportunity to ladies that wanted a body transformation. I get there. I tell them that I do not know what’s going on with my schedule and what if I had to move all of a sudden then my life was up in the air. She ended up promising me the world and that she would work with me so I signed up for the Body challenge that I thought was free but it was $600. I only went in one time, and I was given no nutrition guidance which was part of the body challenge plan, and the one time I went they were not an accommodating of injuries that I had. so I told her that I would pay for my membership for the whole year but I just wanted the $600 money back for the body challenge and she refuses to give it to me. She just wants me to go to the gym and start the challenge, but I did not like the gym or the environment and I thought they were dishonest with me. There are plenty of other options out there go to another different gym That is more honest and more mindful...

Anytime fitness Southbridge is an all around great place. I am new to the whole gym experience. Everything about this gym makes me feel comfortable & at home. Crystal the manager is extremely friendly and helpful in any way possible. Carlos the fitness trainer always welcomes you with a warm smile & works with you to meet your personal needs. He goes out of his way to help you and always offers words of encouragement. I have had the opportunity to meet the owner on a couple of occasions. He is also extremely friendly. On one occasion he noticed that I was using a machine incorrectly and took the time to stop and show me the correct way to perform the exercise so that I would not get injured. I was so impressed because he didn’t have to take the time out of his busy schedule to help me. The gym is always extremely clean and all of the equipment in working order. The gym is convenient open 24/7. I would highly recommend this...