Dew or Dye Salon — Local services in Southgate

Review I do not recommend you go to Dew or Dye. The workers rent out their chairs and are solely responsible for correcting mistakes to which no one can hold the accountable. I made the mistake of seeing Anna at Dew or Dye. The top left of the first picture was what my hair looked like when I came in, bottom left is what I asked for, right is what I left with. So, not what I asked for at all. I wanted silver and I left with more gold in my hair than I have had in years. I have been dying my hair for 15 years and never had a complaint. I did ask if my request was reasonable before we ever got started. I was told it was easily doable because my hair was already so light. The other picture is a collage of the “blending”(if you can call it that) that I received. My. Entire. Head. Looked. Like. That. So I know Anna saw all of that when she did my cut, blow dry, and style. She never said a word. Didn’t ask me what I thought. Just kept saying over and over that she loved it. After I spoke to the manager, she told my stylist and she reached out to me offering to fix it. I texted her politely asking for a refund specifically for the color job- nothing else. I explained I did not feel comfortable (after the service I received) with her doing my hair again. I have received no response and it has been over two weeks. I did message her again one week after my first message to follow up. To preserve the integrity of my hair, I’m having to go to multiple appointments to get it fixed. Just save yourself some time, a lot of money, and your tears and go to another salon. Or at bare minimum please do not see this “stylist”. I did message the manager to follow up that I had not heard from Anna. The manager Nicole did make her best efforts to fix this for the stylist who messed up my hair. She stated she couldn’t force Anna to give me a refund and that she’d been trying to communicate with her to refund me. She offered to take a personal hit and give me two appointments with her for free and I declined these. Anna on the other hand flat out ignored me after completely...

I had an absolutely horrible experience here! I went in with brassy blond hair, wanting to go lighter! I showed kaycee my stylist pictures of what I wanted which was a lighter blonde highlight! We talked about how I was trying to get away from the brassy color and how I had been working to get my hair blonder for a while and how I did not want brown!!! So I thought for sure she had an idea of what I wanted! When she was all done and I looked In the mirror I just wanted to cry!! It was not even close to blond in fact all the blond I had before was gone and it was some kind of ashy brown!!!! I asked her what happened I was blond walking in here and now this? I will say it looked good if that was what I wanted but I didn’t at all!!! When I told her I didn’t like it she said the only thing she could do was to re do it in 4 to 6 weeks or maybe re tone it! At that point I didn’t want her to touch my hair ever again! And even though I was completely unhappy she didn’t even offer me a discount I paid 150$ for my tears! And I didn’t like the cut either but I was so frustrated by the end I just wanted to get out of there! I paid more because I had to go somewhere else to get it redone but it was worth it to get the look I wanted! I wasn’t going to walk around hating my hair! I don’t think this stylist was very experienced or maybe just confused or not confident I don’t think she really knew what she was doing what to do once I didn’t like it! I wasn’t rude to her and still tipped her! I just will never go back there nor refer anyone there!!! I just went to connie’s salon in ft. Thomas and miss Nicole Barton got me all the way together! She got the color and the cut exactly the way I wanted in just a week she had no problem! When kaycee told me it would take a few times to get the...

I had high hopes by how cute the place looked, but they DESTROYED my hair and took over 5 hours after telling me it was a 2 hour process. The girl kept insisting she was slow because she was “a perfectionist”, (she said this around 38 times,) but in the end she did not do at all what I asked for. I wanted ombré hair with a deep caramel color on the bottom and my natural at the top. I ended up with platinum blonde streaks against my almost black hair. It looks TERRIBLE, incredible cheap and tacky...but they still charged me an insane amount for it! At the end she admitted she didn’t do what I had asked, but thought this would be better...and would not fix it! She had NO right to decide for me what I want, especially when I have to pay so much. I am so upset, I’ve never had my hair done before and this was supposed to be special. The entire time their conversation was extremely vulgar and full of profanity. (Despite one’s very young daughter being in the room.) I’m so upset, that was a lot of money and I hate how I look. People have been commenting on it, saying whoever did it did an awful job and asking where I had it done. PLEASE...