Exclusive Furniture — Local services in Spring

I have been an Exclusive Furniture customer for years. Unfortunately, last September I purchased an italian leather living room set. At the time of purchase I told our salesman, Chris, that I wanted to the FULL SET. Sofa, loveseat chair, OTTOMAN and coffee and end tables. He told me that I would not be able to get the ottoman until a month or so after the purchase. I told him that was fine as long as I got this in its entirety. Fast forward to the next week. I received the furniture without the ottoman. Still ok! Chris then called me about 2 weeks after delivery stating that the ottoman was in and that it would be delivered on saturday. I was totally fine with that. Saturday came and I received the call from the delivery guys and said they were on their way. Several hours went by and nothing. So I called the salesman. Mind you I CALLED THE SALESMAN. At which he told me that the ottoman would not delivered because there was a mix up on the ottoman and I would not be getting it. So I told him that he needed to come get all the furniture because I wanted the FULL SET. I spent around 10k on this Italian leather suite and expected them to keep their word. He then tells me that I would not be able return to get a new suite because the other portion of the set had already been delivered and all sales were final. I replied that it was not right and he knew I told him numerous times that I wanted the full set. It took him over a month to refund my money on the ottoman and PROMISED me that he spoke to the owner and at which point Chris stated that they have ordered the ottoman from italy and it wouldn’t be in until March. I told him many times that this was not the proper way to handle this and that he needed to have his supervisor call me. (at the time of sale the supervisor also told me that it would be no problem getting the ottoman). I continually called and texted and I could never get a supervisor on the phone. I expected that when you spend this much that you should be able to get a freaking ottoman. Again they promised me that the owner ordered it and it wouldn’t be coming in around March. Well here it is almost the middle of June. 3 1/2 months later and still no ottoman. I’m more than furious and at this point would never purchase from exclusive again. It’s very disheartening that a customer, no matter how much you spend, should never have to go through this. It’s not my fault and I should not be stuck with this when there is no ottoman and it’s not what I paid for and explicitly told him I MUST HAVE THE OTTOMAN. I understand sales maybe final but Exclusive should be held to their end of the deal as well. I asked many times for a supervisor to call me back and not once did I get that. I have texted and called many times. I’ve even emailed them and have gotten no response. Ive done the live chat and no response. I’m about to go to my local news station and report this since no one can answer me or even give me a call back. EXCLUSIVE FURNITURE I HOPE YOU SEE THIS. YOU NEED TO DO BETTER AND GET THIS RESOLVED ASAP. If you look at your sales I purchased this set around the middle to end of month of September. It’s a tan leather set with coffee and end tables. My contact information is still the same.The ONLY reason I’m even giving them one star is because have to add one. I also wanted to say that I’ve been very patient through this ordeal and have always been patient. It hurts me to type this because I’m typically a customer that loves to say nice things and steer away from negative feedback. But again, this is very disheartening that I was lied to, ignored, manipulated into thinking that I would be getting the FULL SUITE! EF you got to do better and find someway to get me that Ottoman or a new...

Check out ALL the lowest reviews before you go!! Do not waste your time or money getting their protection plan. It is a true rip off. Read all of the review reviews not just a couple.! And the customer service from corporate is worse than in the stores- Don't talk with Kristin from corporate she really thinks she's a supervisor! Haha!!

Beware!! Don’t let the furniture that you see excite you because it is not good quality at all ever since I’ve had my furniture, I have had to make a claim with the protection plan because every time someone sits on my couch, it leaves a stain from their clothing on the couch! I called today 2/17/25 and talked to Kristen who said she was the supervisor in the corporate office Which is unreal because she was so unprofessional over the phone call.

that goes to show you they hire anybody and give them a title and pay them minimum wage just to say they are a supervisor just to make them feel good because if Kristen thinks she was a supervisor she needs to be retrained re-schooled because she had no class no professionalism at all.

she didn’t even have the right words to say she even hung up the phone up in my face. Trust me do not go to Exclusive Furniture. It’s a rip off from the store to the Corporate Office especially talking to Kristen that thinks she a supervisor. I even ask to speak someone over her, and she said there was NO ONE OVER HER HaHa Wow exclusive Funiture this is the kind of business you run and the kind of people that you hire. Poor customer service from Kristin that thinks she a supervisor and no one is over her. He also said she didn't have a last name. It's okay you probably don't I wouldn't want to give you my last name either. Now I see why exclusive has so many bad reviews. I wish I could corporate NO stars. 1 person can make it bad for everyone shout out to Kristin corporate that thinks she is supervising. I will be calling...

Our recent visit to Exclusive Furniture was nothing short of spectacular, largely thanks to the incredible service provided by two sales representatives, Craig and his colleague, also named Craig. From the moment we stepped into the store, we were greeted with warm smiles and an eagerness to assist that made us feel both welcomed and valued.

The Craigs, as we affectionately came to call them, were knowledgeable beyond expectation, demonstrating an in-depth understanding of every piece of furniture we showed interest in. They helped us navigate through a vast selection of high-quality pieces, ensuring that we found exactly what we were looking for to fit our home and lifestyle.

What set Exclusive Furniture apart was not just the quality of their merchandise but the dedication and passion for customer service demonstrated by Craig and Craig. They went above and beyond, offering personalized recommendations, sharing tips on maintaining the furniture, and even assisting us with customizing certain pieces to ensure they would perfectly match our home's decor.

Their patience and attention to detail were remarkable. We never felt rushed or pressured into making a decision; instead, they created a relaxed and friendly shopping environment, allowing us to take our time and make choices we were truly happy with.

Furthermore, the delivery process was seamless and punctual, with every item arriving in impeccable condition. The delivery team was courteous and efficient, reflecting the high standards of customer service we experienced in the store.

Exclusive Furniture stands out not just for its exceptional range of furniture but for the unparalleled service provided by its staff. They made our furniture shopping experience enjoyable and stress-free, and it is without hesitation that I recommend Exclusive Furniture to anyone looking to enhance their home with beautiful, high-quality...