CRAIG'S TV & Electronics Service — Local services in Sterling Heights

No help and rude. My tv stopped turning on, it was stick on the tv brand logo screen. When it did this the remote or buttons on the tv did nothing. I would need to unplug it to turn it off. I did some research on my own, and what I found is I may have a bad capacitor, on my main board. I tried to order a new main board, but it is discontinued from the tv manufacture. I called Craig's tv service, and explained this to the man on the phone. Asked if they could fix my main board. I was told sure bring it in, we can replay capacitors. The drive from my house to Craig's is about 35 minuets so over an hour round trip. I take the main board, and power board out of my tv. I bring the boards in to the shop. The man behind the counter was the same person I talked to on the phone. I explained my issue a 2nd time. He barely looks at my boards, tells me noting is wrong with them. Tells me to update my firmware, as I try to ask a question he yells over me “NEXT” to help the next person in line. The next and only person in line was the window washer wanted to be paid, not even a customer. So I make my drive home, and check my firmware, and it is already at the highest level per the manufacture's website. So I begin reaching out to other tv repair people, online in other states. The vary 1st person to respond to my email, tells me he is vary familiar with my TV. He goes on to say the research I did was not wrong, but my main board is different then other TVs made by the same manufacture. He explains there is a “chip” on the main board that goes bad. He continues and tells me he can not repair my board, and does not have a part to sell me. On his advise I fine a repair place that I can send my board to for repair. That is what I do, I mailed my main board out for repair. When it came back, I put the TV back together and look it works... If you cannot help, if you do not want to help, if you do know what it will take to fix an issue. DO NOT WAST MY TIME. If he had just said over the phone, I cannot help you, then I would not...

NOT SO SURE WHAT HAPPENED HERE.... I took my 12-year old 35in Samsung TV in for repair. It had 4 lines across the screen and double vision (only after 10-minutes it would clear up) the owner waved the checkout fee, it was a Friday afternoon and he said we would have it back in a few days meaning Monday. He called on Saturday morning and said $159.00. I told him to follow through with the repair he said, he had all of the replacement parts on hand to do the repair.. So around 1:15 on Saturday that same day I called just to double check if the Tv wouldn't be ready that same day and he said to pick it up by closing time, 2pm so we did. He took us to the back of the store to the work area the TV was already on and the color and the picture looked great. The TV looked just like it looked when we dropped it off, and no lines or double vision. Got the TV home hooked it up and it had the same problem 4-lines and double vision. So I got curious and switch my HDMI out puts around and the lines disappeared. I say again (NOT SO SURE WHAT HAPPENED HERE). Be carful with this place...BE SURE TO WEAR GLOVES AND A FACE COVERING, THE OWNER STILL LIKES TO SHAKE HANDS. Lesson learned....!! Update 8/25/2021 I received a phone call from Craig's TV service this morning following this review and was asked to return my Samsung TV for a recheck and with-in 3-hours I was told that the first diagnosis was rushed and the TV was beyond repair and that the entire amount that I was charged would be refunded to me upon my arrival at the store. This was an excellent follow-up. I give Craig's TV service Hi mark's for such a truth-full and...

Could not be more pleased with the service at Craigs. Had a high end 8 zone amplifier stop working and showed signs of overheating. The unit was just over 3 years old. I called the original AV installer, they came out to trouble shoot and they called the manufacturer who advised that nothing could be done and the unit needed to be replaced. I could not believe that my only option was a several thousand dollar expense to replace the amp . Luckily with a google search I found Craig’s and the reviews looked very good. Upon my first call to the business, they instilled confidence they could diagnose and fix my amp. I’ll admit I was still skeptical given the manufacturer conclusion and that it was not an off the shelf brand. Within a few days the problem was diagnosed and a plan in place. Some additional issues were found, but the tech did not give up and was determined to get it fixed. They were not able to test the amp in the store, but they were confident the amp was fixed. The pricing for the work was very reasonable. I got the amp home and reconnected it to my network and speakers and indeed everything is working perfectly! I could not be happier or more thankful for Craig’s and their team. Highly recommend this business for any electronic repair needs, I have already recommended them to others. Special thanks to Louie for his work...