Dulles Processing and Distribution Center — Local services in Sterling

The phone just keeps ringing and ringing and ringing....Does not matter how many times I call, they just never pick up. Actually, let me retract that statement. They did pick up once, sighed, and then hung up. I understand it is the holidays, I truly do, but this is what you chose to do for a living. Please don't make the public suffer. I have had a package just sitting at Dulles for a week and a half. I receive daily tracking updates stating "Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility". Our tax dollars, atrocious high cost of stamps amongst other things partially go towards these facilities. I would love for someone to pick up the phone so I could just go pick it up, but that doesn't appear to be an option since no one will pick up the phone. :( I ordered this in the beginning of December. It has been a month. Even with COVID related issues and a good portion of people using USPS to mail holiday packages, a month still...

I would give this distribution center a minus 10. This package has been sitting at the Dulles Distribution Center since December 21, 2010 and is 20 minutes from it final destination. What good is tracking? Paid Priority for this package and sent another package to California at the same time and it got there in 3 days. Tried the website to find out where the package was 4 times to no avail. Same old TIRED AND CONVENIENT EXCUSE “COVID”. I bet all the Amazon packages arrived on time. Special rates for them and cost of stamps and mailing go up for the general public. AND WE TRUSTED THIS ORGANIZATION WITH MAIL IN BALLOTS! What a joke. Needs to...

My package was set to be delivered on a Friday and was in my area so we waited. Then delivery changed to Saturday so we waited again for it. All day it said in transit, estimated delivery by 9pm... it never came. A few hours after 9 the package tracker updated telling me my package was now at Dulles location and checking even later I find out it got to Dulles after 1am, making a journey from Merryfield to my area and then Dulles wth. Now it's Sunday and it appears Dulles is closed so I can't even pick it up and go figure Merryfields distribution center is not only open it's much closer to me. At best a 9 day delivery on a 3 to 5...