GymStars Gymnastics — Local services in Stockton

The front desk staff are very disrespectful and rude. My son has been going their the past three months and every experience I have had with the front desk staff was unpleasant. I initially signed him up online and it said that on night of first class they would receive a membership packet and T-shirt. My son did not receive anything until week 3 and would have not received anything if I had not asked the front desk staff for it. This naturally upset me especially when I found out all the other kids in his class had received their stuff. When you sign up for gymstars you pay an initial membership fee and then a monthly fee for whatever class you decide. So the program is ran on a month to month basis. I signed him up in the middle of month so my sons tuition was pro rated. I wasn’t sure if he would like it after just his first two class so I put in 30 day notice just in case. When I saw how much he enjoyed his class and how much he loved his teacher Phoebe I decided to sign him up for another month. The front desk lady were hella rude and were like are you staying or going. They are lucky my son was with me or I would of went bad. You would think they would be happy for the business and that I decided to enroll my son in another class but instead they were very disrespectful. Only reason why my son still goes here is because he loves it so much and he loves his teacher; other than that I have nothing good to say about gymstars. This will definitely be...

Unfortunately, we decided to part ways with gymstars. When my daughters first started one of them had an instructor who was constantly on her phone. She seemed to have gotten fired. She then. Although we learned to love most instructors after they still seemed to gossip and chat to each other more than watch the kids. I don't want to pay for my child just to run around but to actually learn proper technique. The final straw for us was Miss Leilani and how rude she was. We took her hip hop course and that was the last of it for us. Miss Felicia is also seen to have great attitude and spirits but she did sub my kids class a few times and does not know how to talk and work with children. Lastly, when the annual membership started up again I was charged with no notice. I don't mind paying and I understand but would have appreciated knowing about it before they just charged my card. They also didn't want to give my child a trophy for her year mark but were giving it to her friend that started the same time as she did. Overall, they...

Really disapointed . Here's a complaint I sent them without a reply from them. "Dear Ms/Sir, Today when coming to pick up my kids from camp I sat down at the door a witnessed how my daughter was sobbing and asking for her lunch at the table for 10 minutes. I said nothing to see how long it would take for the lady supposed to supervise her to check her out. During ten minutes my daughter was intermittently looking around saying "My lunch my lunch" and the supervisor did neither helped her or asked her where was her lunch. When I went to ask the lady where was my daughter's lunch bag she could not tell me a then asked me to go check out a locker at the opposite side of the building. My question is simple, how can this happen? How can a kid ask for lunch and the supervisor sitting 3 feet away ignore her (she's 3 years old)? Thanks for letting me know how you are planning to address the problem and how to get a refund....