OFFICIAL POST! WARNING SCAMMING CUSTOMERS! ALL reviews are fake as you can see the worst ones are displayed first because they carry the most truth and relevance. I came in on Thursday December 5th at approx 235 pm, ordered oatmeal, get to the window and they failed to tell me that they were out of the key Ingredients that you add to the oatmeal, brown sugar, nuts, and Dried fruit. So they charged me, cognitively knowing that they were cutting me short, this is proven by the Pre-packed bag and in a sneaky fashion, not tell me about it, this probably happens to dozens of people per week. If you cannot complete an item in its entirety, then you should not promote it on your menu anymore or at least tell people. I will be calling the corporate office and reporting that this location and the one down the street on Lincoln that they advertise the sale of items that are incomplete now I have to wait because of their malpractice, 2 to 3 business days for the funds to return, which is also inconvenience, not per se to myself, but to the low income community, in which Stockton statistically falls into that category. This would mean greedy, corporate companies like this one are stealing from the poor. I am also going to write about this to the Better Business Bureau because managers here should be smart enough to tell their employees what they should and should not be doing in the store. There is no excuse! I went into the other location at the LincolnCenter And I had to ask if they had all the components to the oatmeal, but he was about to charge me as well and they told me they had absolutely nothing. They have no respect or decency to their customers. Also, how do you run out of things by 2 PM and all your stores out here on a Thursday. Obviously, they are not doing...
Ā Ā Ā Read moreI see such good reviews however I never get my order correct! I can honestly say I have gone 3 times straight to this place in paticular and Im always left waiting!!!! After I placed my order online AHEAD OF TIME. One time I ordered 2 Carmel frapp's and 2 cake pops, I was handed 1! Carmel frapp. No carmel frap #2 No Cake pops and I look like Im crazy because now Im mad and then they messed up what they are trying to fix by still not giving me my cake pops but then explaining to me they have no more......š why not say this to me in the begining when my order was found to be wrong! Why am I reminding staff about my order when its literally in writing (it was read back to me from the receipt š«) and now for TODAY!!!! I placed my order, got to this PLACE and nothing.....no order......the man was clueless and made my order right then!š” Staff is nice and friendly BUT orders getting messed up like this is not ok! If this has happened to me as often as it has then I KNOW IM NOT THE...
Ā Ā Ā Read moreI was in the drive thru and I had difficulty communicating with the young woman. She repeatedly got my order wrong, so when she finally had it mostly correct, I gave up. When I tried to speak to her in person at the window and she rudely stated that I could not add one small coffee because she had strict orders to move cars quickly. It was mid-morning after the rush and there was no one behind me. I said that didn't seem right, as she didn't take my order correctly. She looked out the window and said I could drive around again because there was no line. I said I want a small coffee and you want me to drive around again??? Isn't it already brewed? I said I would write a bad review and her response was, "that's fine, it won't matter." Well it matters to me, and I will not be returning. It's sad that Starbucks puts so much pressure on young workers that they lose all capacity for judgment and cannot accommodate a small coffee when...
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