Rancho San Miguel Market — Local services in Stockton

Horrible experience, this will be my third time coming for a cake in the last 3 years. First year cake was amazing, second year cake was horrible and had to be fixed on the spot, third year is the same mess again. They expect you to take this home? Don’t they have a quality control or a manager that oversees this sort of thing. How could they expect someone to be be ok with this horrible decor. I made very simple request, it was two color, two tier, with simple icing on the edges, also I asked if they could place a mermaid tail and the young girl taking my order asked the cake maker and she told us it wasn’t doable because it was out of her comfort zone, I was okay with it, it wasn’t the end of the world for us, I then asked for a wave like on the frosting Instead of flat round cake, I and the girl taking the order were on the same page of a serrated spatula running along the cake. We never spoke of air brushing the cake, plus she feels comfortable making the air brush mess and not a mermaid tail? Paid over 90 dollars for this cake, don’t ever think about letting them ruin your event, take the time and go elsewhere. They look at you and stare and laugh like I’m the problem, all those ladies should be reprimanded for their behavior. Not one single apology. You be the judge. Cake on the rack is the cake they expected me to take home, leaning tower of cake was the the fix we came up with, at least the lady tried to correct it for us. Last, was my amazing wife making magic out of garbage. AGAIN, DO...

Food is good but customer service need a lot help on the food area, especially a lady with the name of Angelica C. She is very mean and rude with customer and her coworkers. I was there today 12-09-22 I bought 4 plates of Chile Colorado, one lady was helping me and Angelica C. took the plate from the other lady hand saying not to give me more meat, and I was not asking for more meat, I was asking for fresh meat of Chile Colorado plate and she started to arguing with me. I was asking for fresh meat, I reported to the manager hoping they give this employee more training on how to treat the customers because this lady Angelica C.,was very rude with me talking to me really louder, all other customers just looked at me on how she fighting for a little bit of meat like if she was the owner. I’m doing this review that way other costumers don’t go through the same situation because was very...

If I could give it 0 I would and it’s a shame because I would go there often. So yesterday 5/10 I went in to buy a family pack of carnitas. Never had an issue before so I didn’t feel the need to check the bag. I get home open it everything is there except the carnitas! I called them spoke to the manager, they asked me questions I didn’t mind answering any of them at all said they were going to check the camera and call me right back. Mind u I was waiting all day for a call back neverrrr received a call back I have my receipt with the time date everything I didn’t even open the rest of the stuff at all. But it’s just sad the lack of customer service they have like I said I used to come here often. But after that never again. That was almost $30...