EZ Tech Computers — Local services in Strongsville

I brought a laptop in for a check up. Esa told me that it was old enough ( 5 years) that I should consider a new one. My main issue with the old one was that the touch screen wouldn't work and that really bothered me. So, I took his suggestion. He suggested a laptop that he sold to other customers. The price was $860+, ON SALE. It sounded like what I needed, so I went with that. I wasn't enamored with it right off the bat, but decided to give it a chance. After 2 weeks the touch screen wasn't working. I called Esa and he walked me through an update and got it working. 2 weeks later it wasn't working again. Once again I called and we got it going. A few weeks later, same thing. This time I took the laptop in, because I also felt it was inferior to what I had before. Esa informed me that what I had was more of a tablet and could do more. This new laptop was an actual computer and wouldn't perform the same. I was dissapointed, especially since I felt it was a lot of money for something I didn't love. And, I kept having the same touch screen issue as well as it having a short battery life. Esa told me that he didn't give refunds or exchanges, so i left with the laptop. He also seemed irritated the last time I called about the touch screen, so I didn't want to keep coming back or calling for the same issue. Here it is a few months after my last visit and I haven't had the touch screen working for atleast a month. I won't call him on this again though, because I could tell he was irritated that I had called 3 times with the same issue. Since there is no recourse from him, I am leaving a 2 star review. Just be certain that if you purchase equipment from him that you do your homework on the device. I failed on that account and took Esa's word that this is a good laptop. Now I"m stuck with it and...

I brought my parents desktop in as it was having many BSOD and not working well all the time. I appreciated the free diagnostic evaluation and thoughtful response from the owner. We were quoted a fair price to replace the hard drive and transfer all the data to the new drive.

The desktop was ~7 years old so we decided to wait until it completely stops working, rather than repair with the age of the desktop. We were provided some general information if we wanted to purchase a new desktop through the shop, with a quick turnaround time.

Overall, the owner was very friendly, fair in prices and honest with advice. We appreciated the free diagnostic evaluation! We will definitely be coming back for any future computer repairs or issues, with multiple laptops and desktops in...

I highly recommend this store. I recently purchased a complete dual screen system from here. The proprietor answered any questions I had ,and they were many. He was patient, friendly, and very knowledgeable. I have shopped around and researched on-line before purchasing a new desktop system. Even though the components I purchased from EZ Tech were refurbished (used?), I got greatly higher performance, dual screen capability with 2 beautiful 22" Samsung monitors,and a higher level of Win 10 for a fraction of what any big box store could provide. Because EZ Tech also does repairs and upgrades, I could have had numerous options added to this computer for a very reasonable price. This place is over an hour from my home, but worth every mile...