Nick's Furniture — Local services in Sugar Grove Township

If I could give this place 0 stars I would. Also, please form your opinion of this place based off of the 1 star review experiences. They look far more legit than any of the higher ratings. I suspect that the employees of this place are paid more to hype up their ads and reviews than actually answer phone calls or emails in regards to customer concerns, but I digress... If you order here, you will be waiting far longer than they promise you initially and whether or not you will actually receive your furniture is unclear. If you ask for your money back, you'll be met with radio silence. Avoid at all costs!!!

After moving, my husband and I decided to buy our furniture from a small business as opposed to big box furniture stores. I try to support small business whenever I can, but I absolutely cannot recommend Nick's Furniture. First of all, we came to the store in the midst of this pandemic when numbers were higher. Absolutely no one working in the store was wearing a mask. I suppose this should have been our first red flag to avoid them, but again, we prefer to support small business and wanted to give them a chance. Once we ordered all of our furniture we were told that there were delays but that we'd be looking at 6 weeks max. Of course the six weeks came and we were told of another delay. And so forth and so forth until finally three months later we were delivered our furniture. I cannot say that the delivery was a bad experience. Everyone acted very professional and put our furniture together in a speedy manner, but I will say that because said furniture was rushed to be put together, it ended in our bed frame being put together in a lazy way that resulted in us, the customers having to fix it. Honestly, it would have been better to have just put the piece together ourselves from the beginning.

And finally, we have had one missing piece of furniture still in transit for 8 months now. We were fine with delays as COVID has been delaying many things, but when I've known people to get furniture in far less time from other furniture stores that's kind of ridiculous. It has been impossible to get any sort of answer other than, "It's supposed to be in next week, we'll let you know!" which has gone on for over two months now. Any time we ask for a refund, we are ignored or told that they will be contacting the manufacturer and again met with radio silence. If I had to guess, the manufacturer stopped making our furniture piece long ago and they're just kicking the can down the road, hoping we forget... But that's just my guess. If you read other reviews you can see that it is also like pulling teeth for them to receive refunds and I don't expect our situation to be any different. It should never be an uphill battle to ask for your money back if you, the customer, are not given an item that has been properly paid for. COVID delay or not, eight months is far from acceptable. If you value your money, avoid this place like the plague.

Edit as of 4/4/2024:

Quality of the table and furniture we bought 3 years ago is severely lacking for such a short period of time. Our bed frame is going to need to be replaced soon, as its parts have never quite fit together properly and it’s constantly needing adjustment, and our table, which was finally delivered nearly a year from the date of sale (and after we reached out to the manufacturer ourselves because the furniture store ignored us), just finally failed us last week. The table itself was solid, but the chairs continually had issues with bottom pieces falling off scratching my floor (easy but constant fix) and needed to be replaced. Joints came loose and apart all the time, which we also had to address way too often and out of nowhere a chair completely broke injuring my daughter. Sorry, but a chair that’s 3 years old should not fail my under 100lb kid!! I stand by my initial statement, avoid this place!! Especially if you want quality furniture that will last more than a...

If ZERO stars was an option, that's what I'd give, one star is too much! DO NOT purchase from Nick's Furniture. We purchased furniture in November. We never received an email stating a delivery date. I emailed Nick's Customer Service and after a day I received a response saying that I would get delivery information that evening. Three days later, I finally received an email with no valid information regarding delivery. (Fully understanding that Covid was affecting delivery dates) I commented on Facebook and quickly got a reply through my email and received text messages each week with a different delivery date (again, understanding Covid would affect delivery dates). Our delivery dates went from January, to February, to March (several weeks in a row) and then the week I was expecting the delivery, we received a text saying it would be April. I emailed Nick's customer service on 3.3.21 to cancel the order since it was absolutely ridiculous that the date changed after being March for so long. I received a call from Nick who informed me that miraculously my couch had arrived that afternoon. He told me I would be on the delivery schedule on Monday or Tuesday. On Monday, 3.8.21, I called to inquire where my furniture was. Nancy told me my furniture was NOT in. I explained that Nick informed me it was. She called Nick and surprise, it was there, even though she told me she went to the store room and checked herself and did not see it there. She put me on the schedule for delivery on Tuesday, 3.9.21. Paul, the delivery man was very nice. Although, I was shocked when literally put my couch on my front stoop. Confused when he stopped, I asked if the couch would fit and his exact words were "You will be able to get it in through the door." Shocked, I said, "You don't bring it in?" He said he was not allowed to cross the threshold. I asked him to deliver it to my garage which he nicely did. When the first piece was in the garage, I looked at it. It was the WRONG item. He called Nick, who then called me. Nick told me this was what I ordered, and I assured him it was not. I ordered a linen couch and loveseat and this was more of a plush, and not the same color. Nick said he hoped there was not a glitch in the system. I told him I was refusing the delivery since it was the wrong items, and he had Kevin (our original salesman) send me over couches that would be in stock. My original item I was told would NOT be in stock until June. None of Kevin's in stock items compared, so I sent an email to cancel. Nick called me again, and my husband returned a call and spoke to Nancy who informed him a refund was going to be processed. I finally got the refund, 9 days later and it's short $300. Nick informed me that there was a "restocking fee", however, we should not be held responsible for a restocking fee of an item we did not order. I will continue to pursue this until we receive a full refund. I have full documentation of every text, email and voice mail(it saves as text) to back up all of my claims.

DO NOT PURCHASE from Nicks Furniture. Nick is a liar and will tell you something is in stock when it's not. He is a bad business person to deal with.

Ironically, we ordered furniture from another place, the actual item we ordered from Nick's furniture and it arrived in two...

Incredibly frustrating experience after purchase of sectional as well as purchase of delivery and installation service.

I do understand that mistakes happen. However, the poor customer service or lack thereof made the experience worse.

Delivery was attempted 3 times before the entire working sectional was delivered, even though at purchase we were told it was in stock.

The first attempt - 2/3 of sectional was delivered, one piece found to not be working. Neither delivery people nor store employee knew why pieces were missing. After some research, we were told it would be a week or two before replacement pieces arrived.

2nd attempt - (Saturday) we were notified 2+ weeks after first delivery, via text 1 day before that it would be drop-off only. I replied, notifying Nick's that we paid for installation and then received a text confirming it would include installed. When Nick's arrived we were told it was scheduled for drop-off only. My daughter had to help bring the box in the house. Then find out after unpacking it that it was the wrong furniture. Nick's took their furniture back but left the 7ft box with packing materials. I sent a text to Nick's (I was out of town) explaining what had happened and looking for answers.

The following Monday, and before the next delivery attempt - I called Nick's and asked to speak to the manager. My call was not returned.

Tuesday, I received a text that the furniture would be delivered on Friday. I asked for confirmation that the furniture would indeed be installed and the empty box and garbage would be taken away. Nick's confirmed the furniture would be installed and the Box and garbage would be taken care of by the delivery crew.

3rd attempt – the following Friday (this is now 3 weeks after initial scheduled delivery) the correct pieces were delivered and mostly installed. However, the delivery crew refused to take the empty furniture box that was wrongly dropped off in the previous delivery attempt, even though Nick’s confirmed the delivery crew would take care of it. Additionally we found that the installation was not complete. Instead of calling or texting Nick’s, my husband and a friend finished the installation themselves.

I sent a text to Nick's in response to the delivery confirmation text, to notify them that the empty box and garbage was not disposed of. Additionally, I called Nick's several times until I reached a live person. When I did, apparently my complaint irritated the Nick’s employee that answered the phone. I was told blankly, that Nick receives a lot of messages, and an estimated response time cannot be given. It is Friday evening and I have still not received a call in response to my call from Monday.

It is our experience that this company does not care about the customer after the purchase has been made and you have given them your money. Save yourself the frustration and do not make a purchase from Nick’s Furniture, unless you can carry it out with you.

P.S. My fingers are crossed that, in June, we will receive the corner bookcase which was also ordered in April, being out of stock then was...