Society, a Salon — Local services in Sumner

RESPONSE TO OWNER’S COMMENT: Somebody is lying at this point so I am going to post some of the screenshots of my messages with Jessica. I responded to her two offers (discounted future service or $89 retone) and made it very clear what I wanted. In her last message, she simply reiterated that I could get a discounted service again… so she effectively said no. What else was there to respond to? She basically said I need to pay to fix a botched highlight job less than 9 days after I got it done. So, what exactly did you clarify with your response to me? Jessica’s offer was not a solution or “fix” to the problem. I’m not paying twice to get something I should have got the first time.

TLDR/short version: I spent $500 for my hair to look like it did before I even got it done (dark roots). All I asked for was a full foil to brighten my roots.

Long story: I've been blonde for 15 years & get my hair done every 4 months. My regular stylist moved away so l found this place & booked with Jessica. I was told she specializes in blondes (didn't verify this). My natural hair color is dirty blonde/light brown & I had a couple inches of grow-outs when I came in. What I wanted was simple: to bleach my grow-outs so all of my hair was uniform. I scheduled a full-foil to achieve this & showed her an inspiration pic OF ME from about a year ago. This is extremely easy to achieve. Like I said, l've always been blonde. During the appt, she asked if I wanted a sharp foil line or a more blended root. I said that most importantly, I want my roots BRIGHT BLONDE, like the rest of my hair & that I'm not too concerned about a sharp grow-out line but that we could blend it a bit, as needed. She said we should do a root powder. I agreed, so as long as it doesn't look like I still have grow-outs in the end. She also told me the full price for everything would be "high three hundreds, maybe four hundred" (this included a hair cut & gloss too) but somehow we ended up at $455 + $45 tip which is not a big deal as I'm happy to pay a premium price for a premium service. My hair was styled in the end which looked nice but I could see that my roots still looked dark. I assumed it was the cool gloss changing the overall hue. I thought I was overthinking it until several people pointed out that my grow-outs are still very dark & that l should go back in. I washed it twice to see if some of the root powder would fade & it did not. Then after a week, I finally reached out to the salon & was told I was outside of the timeframe for a "re-do" which I believe is 7 days, yet I reached out on the 9th day. I explained that I am not asking for a re-do, but just a few foils to brighten up my root line. I was absolutely not asking for another full foil or partial foil. My request was exceptionally reasonable & they declined, but offered me an undisclosed discount off a future service. It is shocking how dark my roots are after my $500 lightening service & even more shocking that I couldn't get a handful of foils to brighten the frame around my face & somewhat fix the issue. Ultimately, she should have never done a root powder after I explained that I wanted bright roots. Maybe I should have researched more about a root powder before I let her do it. But it still falls on the stylist for even suggesting it, when I was clear about what I wanted, which was the exact opposite of dark roots.

I posted 2 photos of the final product and 1 photo of my hair from a different stylist to show what it SHOULD have looked like. I am so disappointed & sick about spending...

A friend recommended this salon and since her hair was so nice I decided to try it out. Since I haven't found a salon since moving to the PNW. I checked reviews and images of clients hair. Everything looked great, so I scheduled my consult. During the consult I did not receive a friendly introduction and felt very rushed. I got bad vibes after I tried to explain how I wanted my hair the stylist (Jane) said, "So you want what, like a price quote? Get out your phone calculator to add it." Despite my best judgement I booked the appointment since it was only a week out and all her Instagram pictures and reviews online looked great.

I should have went with my gut instinct.

I had asked for a dark blonde base with highlights, Jane advised I go darker base which I agreed to but, I ended up with copper base and blonde highlights. I started to cry immediately. It was horrible.

After trying to blame me for the base being so copper, and me reminding her I agreed to her advise of the darker base so this wouldn't happen she admitted that it lightened more than she thought it would and she offered to darken the base but had to re-foil my hair so the highlights wouldn't get covered. I agreed even though I felt horrible for having her re-do it. I had never had this happen to me in the 11 years I have been getting highlights. It was 8:30pm when she started to fix it and rushed to put the foil, she ended up making the highlights so uneven, thick in spots, thin in some. She left out some of the original ones she had done and covered them with the base since she was in such a hurry.

It looks alright (better than copper) but I still hate it and it is nothing near what I wanted.

Only reason I gave 2 stars was because she attempted to fix it.

I do like the cut though.

What a waste...

Holy smokes this is the best kept secret in the area. Society has a very clean well lit hair salon. Offering beverages to its guests. I was welcomed by the front desk receptionist and while waiting for my stylist "Summer" I was able to check out the fun boutique clothing priced very reasonably. Comfortable waiting area and other staff who smiled and said hello passing by. Decorated very modern and lovely foliage and hanging succulents while getting your hair washed to look at. I was very blonde looking for a new professional...but hot 🔥 look for my age. Summer looked through the color swatches and really listened to what I was thinking for new improved look. There was a stylist for everyone all with different vibes of dress and personalities. I appreciated the love and attention I recieved while being at the salon. Summer I couldn't thank her enough and left Society feeling like a beautiful new woman! I have been taking so many photos since my new hair and I am just feeling thankful and lovely. Thank you Society for the excellent service provided by my colorist/stylist hair wizard Summer and for a place I can now recommend to others that is stylish, technique updated, friendly, clean and waaaay more than welcoming to a new face. You rock! Thank you Summer for all the time fixing me to perfection and curling me up like a princess 👸🏼...