As a customer of long-standing, I just want to share how much the owner, Bob, takes care of his customers, even when he does not have to do so.
My H2O heater recently went out and after the plumber installed the warranted H2O heater, he went to ignite the pilot and it did not ignite. He contacted the manufacturer and the owner of the business, ABCO, where I had originally purchased the H2O heater, to ascertain what would be the next steps.
After the owner heard from the plumber that when trying to ignite the pilot and all the plumber could smell was a great amount of gas, the owner, personally, came out to my home (and even though he did not install the H2O heater), and he determined what the issue was (an essential part was missing, in no way the fault of ABCO, the manufacturer or the warehouse distributor), he dealt with both to make sure that I would be taken care of by obtaining another new H2O heater.
He then contacted the manufacturer and the warehouse distributor where the H2O heater was purchased from and delivered to his store, ABCO. He spent well over a hour of his time, without pay, to ascertain what was wrong and what the next step would be to resolve the issue.
If U leave in Washtenaw County and you are in need of mobile home parts, equipment, or whatever, contact ABCO and ask for Bob, he cares, even though he may not be the person to install, repair or whatever the case may be, he's there to...
   Read moreWow peace of mind PRICELESS, Called yesterday new Hot water tank today. Water heater went out Christmas Eve so we boiled water on the stove for baths. Reminded my husband of his visits to Kentucky as a child. But, not enough that he wanted to do it for weeks. Came out within the time frame that they gave me and were done when they said they would be done, quoted me a fair price and stuck to that within $20. I would 110% recommend ABCO to anyone living in a manufactured home. You get what you pay for Quality Care and Customer Service. Not very many owners say " If you have any issues call my cell phone. " Thanks guys it was great to come home to HOT...
   Read moreThe owner is so knowledgeable about everything related to mobile homes and he will take whatever time he needs to explain things in detail. If there is something he canât help you with, he tries to help find the resources you need. I wouldnât know nearly as much as I about mobile homes if I werenât able to talk to him. He will also return all phone calls, something that is not...
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