Rooms To Go Distribution Center — Local services in Suwanee

Well, unfortunately, I and my wife had an unpleasant visit at this distribution center. We were there to pick up our living room furniture that I purchased a month ago for our anniversary. This experience is one we will never forget because the dock worker, upon trying to load our sofa on the truck, he wasn't careful as he wobbled the couch boxed of course, from side to side in which the motion of such caused it to loose it's footing, slip out of his hands, falls and lands onto my wife's head, face,neck and chest areas as she stood below beside our truck. She was injured in such a manner that I had to take her to the emergency room for treatment. The dock worker showed grave concern and apologized, but his supervisor, manager, and other dock workers were slightly cold towards the situation as a front office female offered my wife a tissue instead of an ice pack. So, if you are picking up furniture at this distribution center,...

Had delivery for the 18th, they cancelled and rescheduled for the 22nd. Said the ‘delivery manager’ is holding the trailer the orders are on because the truck itself broke down. Customer Service was no help. Spoke to 5 reps. No one can explain why the delivery manager won’t hook up that trailer to a not broke down truck and deliver the goods people...

Get my delivery ontime and Anthony and Lawrence did fantastic job for setting my bed I appreciate for their great customer service . The reason I give 4 🌟 is my adjustable base is broken and I was here when they open all the boxes I think warehouse people did not box well. Please let me know when you sending me...