FASTSIGNS of Toledo, OH — Local services in Sylvania

Update: Finally put the magnet on the other day. Bubbles are already forming and as soon as the sunlight hit it, you can see it’s covered in scratches and already looking weathered. One magnet for $215. So, not only did they double the price, the quality has really gone down. The last set lasted 3 years.

They do good work and are really fast. The team is also really nice. But they have become way over priced. We ordered a car magnet set a couple years back and paid $190 for both. We placed a new order recently and the total and verbiage on the approvals were all exactly the same, and total came to about $215. We assumed they’d raised their prices as it had been a few years. When we picked the order up, we only received one magnet and I contacted them to double check and they said the amount was correct. We paid more than last time and received half as much? Feels more like a gauge than a raise. So, for the other I went to vistaprint and got a set of two, the exact same, for $60. Took 5 days to arrive as opposed to next day pick up, but the price difference is worth the wait and I know who I’ll be going to...

UPDATED: I called because it's my first time ordering these kind of services, so I had some questions about them and the first person who answered the phone, didn't know any answer to my questions so she referred me to the "Sales team" were the lady who answered, from the begging, was being rude and lacking patience (notice that I don't have the best english). Because she wasn't patient and on top of that was being rude, I asked her to refer me to a different salesperson, AND SHE TELLS ME I AM THE OWNER ! You gotta be kidding me.... I feel very disrespected and disappointed.

Answer: I answered a BUNCH of questions before you were asking for my address. If you needed to refer me, knowing that the business is in Michigan, you could have just referred me to a Michigan store. You are saying here you didn't mean to be rude. But you were, and made me feel disrespected. Like you didn't have patience and didn't want to take care or deal with me as a customer. And I don't need your...

Six working days prior to an event, I was asked by my organization to quickly design, have printed, and installed 35 different signs, 50 signs in total. I turned to our local Fast Signs crew for printing help. Still sending artwork two days before the event, the professionalism on their part was admirable. They helped me meet my deadline and contributed to the success of the event.

As a designer, I understand the process and the natural turnaround time for such things. I also understand we are not Fast Signs only customers. With the rush and last minute changes, all handled with no complaint on their end, I am very happy with their work and will not hesitate to use or recommend them again in the future.

Dan Wilkins, Director of Special Projects The...