Extra Space Storage — Local services in Syracuse

Deceptive pricing practices. My unit price at the Syracuse, UT location went from $119 to $188 after 4 months. I called both my local store and the customer service about the increase. Both directed me to Section 42 of my lease agreement that says my initial $119 "web" rate is a discounted rate in comparison to the retail rate.

Do not fall for the "web price" tactic and lack of details on the website. This "web price" is a temporary rate and your rate will be increased to the "in-store" price + extra. My price went up 60% in 4 months and I was told it was due to the market prices. However today my same 10x10 climate controlled unit has a web price of $103, but yet the market price they are charging me is $188. I'm not sure how you can charge a "market rate" of $188 and yet offer the same size climate controlled unit for $103 on your website.

The units and facilities are nice and modern. However the pricing practice of Extra Space is deceptive and well designed. This company pays attention to the details and it shows in their clean facilities and their pricing practices. They have the price increases down to a science. Section 42 of your 10 page lease agreement protects them legally. Proceed with caution especially if you cannot afford 60% above the stated...

When I signed up for the storage unit, I did so because I needed to store food storage needed a climate control.. The guy that I spoke to about signing up, told me that this unit would meet both those needs. I’ve been here almost a year and come to find out that the guy Who signed us up? lied to me and the office manager Rachel Decker was very rude to me Informing me that food is not allowed and she gave me 15 days to move out of our unit. She also informed me that I cannot use their dumpster because she doesn’t want rodents near the dumpster. Even though they are already on the premises. I also offered to throw the things away the day before the dumpster goes out. And she spoke to me like she was speaking to a child and threatened to hang up on me. So now 100s of dollars of food storage is ruined. And possibly the other things that we have stored in there are ruined. Not to mention the possibility of other people’s units being ruined because of the lack of knowledge that food was not allowed. I’m sure this is a common thing, but they also raise the rent on us halfway...

I don’t normally leave reviews but Rachael was super helpful working with me and deserves some recognition. I needed some last minute storage and Rachael let me know that at the time their system wasn’t allowing rentals to be created but still showed me some storage units. I really liked what I saw but wasn’t able to rent due to the system being down. No biggie, she takes my name and number telling me as soon as she can create a rental she’d call, but she had no idea when it would be back online. Maybe not even an hour later I got a call from Rachael and somehow she was able to get in and we set up a rental right there over the phone. I’ve had my storage unit for about a month now and I’ve been happy with the service and customer service. Definitely rent here if...