Lilians Nails Bar — Local services in Tampa

This nail spa is NASTY, they give BAD SERVICE, charge HIGH PRICES, and MAKE YOU PAY for SERVICES YOU DID NOT REQUEST! ...I went in for a manicure and here's my experience...

This salon is NASTY because: During my manicure another nail tech SPIT IN THE SAME SINK THAT CUSTOMERS USE TO WASH THEIR HANDS!!! The manicurist did not sanitize his utensils (cuticle nipper or metal nail pusher) before or after he used it on me. He pulled them out of a drawer and just started using them. I didn't notice at first because I was watching TV. However, he put it back in the drawer and immediately used them on another client without cleaning them, so I can infer that he did the same to me.

Their SERVICE IS BAD because: When I got a manicure, the manicurist did not put soap in the water bowl he used for my manicure. The point of a manicure is to clean the nails...how do you clean without soap? He tried to make me soak my nails then file them after they were wet...A good manicurist knows that filing nails once they've been wet causes your nails to break. (I had to tell him to file my nails BEFORE soaking them in water so that they wouldn't break). They play "bait" and "switch" with their products...the bottle says CND Tropical Scent, but the scent was not tropical, so you know the lotion isn't CND. The manicurist scratched me during the massage because of his long nails. The manicurist filed my nails crooked and so I had to refile them straight. The manicurist did not cover my entire nail with the top coat...He missed the sides and the next day the polished chipped on those sides.

They charge HIGH PRICES ($15 for a basic manicure) and MAKE YOU PAY FOR SERVICES YOU DID NOT REQUEST: I asked for a basic manicure when I was done the bill was $15. I asked why it was so high. He said because he gave me a hot towel and massage. But, I NEVER ASKED FOR THESE SERVICES. AND he scratched me during the massage! Most salons charge about $10 for a basic manicure and ask if you want additional items so that you approve the related up-charge.

I think these people are hurting for business and are happy to cheat the few customers they do get, just to...

To who this may concern, I am not sorry you feel I bad mouth your nail salon. I write the good, the bad , and the ugly. When you are not doing a good job, I'm going to write about it if you are not giving good customer service. The membership you offer, that's on your website has unlimited acylic refills, free nail polish change and free service for your birthday. Why not try looking at what the nail salon offer on the nail salon website and do the job. To make it easy for you I will put up the screenshot from your nail salon website so that you can see that you were in fact wrong about your facts. The free pedicure that I got on my birthday, I mean you did check my ID to make sure I was not lying, not sure why I was in the wrong when the membership I was paying for includes that. If I didn't think Yoyo did a good job I would not come there,(that's the only reason why I would come) what is wrong is how you treat your customers and can't face when someone write the horrible customers service they received from your nail salon. Oh I will also include the last review of the "bad mouth" review I gave to you from the get go. And to conclude my review on this nail salon. Yoyo did a good job to my nails, however the customer service is the worst. Amber does a horrible job when it comes to repainting nails, and about the others not sure.

Worst customer!! So I paid for a membership on October 26th they charge me 60 dollars. Then on November 28th they charge me another 30 dollars. Now on the 8th they are charging me again. So ten days after I've been charge they charge me again. They said since my first time was the 26th of October I paid for the whole month even tho that was my first visit. They said I need to be charge on the first of the month, but I was not told this until after the second charge. Avoid this place they charge you what ever they want at their conveniences. Amber who I was dealing with keep saying no you need to listen and kept cutting me off. Then they start speaking in another language. Don't spend your money on horrible...

So my mother went to get her eyebrows and upper lip waxed on the day of her vow renewal wedding and the lady RIPPED her skin off all over her face. I had to do my mom's makeup that day and she was in pain. As compensation they gave my mother a 50$ gift certificate for any service.

My mom refuses to go there so she gave it to me. I get off of work at 5 and got to the salon around 6 with no appointment and the location was closed even though the store hours on the door and website says 7. No problem. I call the next day to schedule an appointment for 6. The man on the phone says they close at 6:30 (which is a lie because like I said I got there at 6 and they were closed even though the hours are 7) and his reasoning was that they are short staffed due to employees being on vacation? What does being short staffed have to do with the operating hours?

Regardless I make an appointment for 5:45 and said I would leave work early. I get off of work and immediately call the location to ensure that my appointment will be fulfilled. Dead dial tone. They closed shop early. Despite my appointment. And despite the operating hours. This establishment is unprofessional and under trained. Once I redeem this free certificate I will...