Cid’s Mountain Market — Local services in Taos Ski Valley

[UPDATE] Our original bad experience and 1* review is below. However, we’ve updated our review based on management’s response. We traveled miles down into Taos proper and ended up speaking with the owner at the main store there. She was incredibly kind and friendly. Mistakes happen but if someone genuinely wants to make it right, then they deserve a good review, not a bad one. Thank you to CIDs for caring to make it right and we ended up going to their store next door called the Cellar and spending $90 there because of our conversation with her. Nice recovery CIDs - we appreciate you!

[original review] We stayed in Taos for a week, stopping by this market several times and spending money there. However, today my wife purchased a small bag of granola from a brand she’s purchased before. However when she opened and tasted it she realized that it had sunflower seeds which she’s allergic to. We had literally just walked out of the store and when we mentioned the problem to the clerk and asked if she could exchange it, she said no because it had been opened.

While that might be a technicality, they had an opportunity to express sympathy for the medical complication and do a minor act that would have resulted in a fantastic experience vs a very bad one. It would also have led to additional sales. Now, we will not be buying anything else from them…over a bag of granola. Great job CIDs...

I’ve been up here for most the winter. At times I walk to Cids Market for a coffee and to work a bit. I shop here, buy snacks/coffee while I work. Some employees are great. They have a WiFi broadcasting an SSID. I’ve used it before with no issue. Until today, the less than pleasant employee simply stated “we don’t have wifi”. I said yes you do, I’ve used it and I see the network.. to which the reply was “not for the public”. Ok.. I’ll spend $ elsewhere. You have cafe tables, sell coffee, quick meals. Seems like WiFi would align with the space...

Perfect spot for quick meal or snacks or wines if your visiting taos ski valley. My fiance and I were staying at Blakes and went here 3 times during our visit. First for some Philly cheese steaks in between our ski runs. We went back later in the afternoon to grab some snacks and drinks. They do close at 6:00 p.m. so just keep that in mind! They have a great variety of healthy drinks, juices, protein shakes, wine, healthy snacks, cold and hot...