Slumberland Furniture — Local services in Thief River Falls

Overall I was very satisfied with the customer service. The manager was very helpful and allowed me the time I needed to make my selection. For me the difference between four stars and five stars was during the checkout process. All of the add on charges are ridiculous especially the delivery charge REALLY I live 2 miles from the store and was charged over $100, and over $300 for “insurance” (although was told I get that back in store credit if I don’t use it) I had received a $50 coupon via text from slumberland and clerk needed to “cheat the price” in order to use it and my $50 gift certificate that was another process. I live on a budget like most households do. I want to see “real” prices not all the...

Not at all happy with their service. Ordered a couch and chair the Monday after Thanksgiving. It was all supposed to be in before Christmas. Called to check no it was so popular that won’t be in until after the New Year. Called and told them we were going to be gone, they said we’ll call us when you get back and we will order it for you. I told them no it needs to be ordered and here now. Well we can have the chair here the third and the couch the following Friday. Went in to pick up the chair and it wasn’t in the store. They didn’t pull it off the truck so we had to wait 30 minutes for the truck to come back. Oh and the couch now won’t be here until the 17th. Not at all...

I am typically a pretty indecisive customer. Takes forever to make up my mind. The sales man was very helpful when I needed him and also just let me do my thing while I was deciding what works best for my home. I saw sets with out chairs and he helped me move furniture around to make my own groupings to see if it all flowed together as a set. In the end I picked out a very nice chair and couch combo and ordered a ottoman. The couch would take 16 weeks to order so he let me purchase the floor model for my new home so I wouldn’t have to go that long with out furniture! Very accommodating in such...