These guys sold me an expensive product that I was already unsure about. I got home with it and it was defective. What could have been a disastrous buying experience turned out wonderfully. Yogi the GM (I think) assured me that they would take care of me. Isaac the store manager spent time researching other options based on what I was looking for. Ended up exchanging the defective product for one half the price. It was never about getting my money for them it was all about satisfying the customer. I pass by 2 smoke shops to get to this place because they LOVE their industry and they're genuinely trying to...
Read moreHannah, the manager was extremely helpful helping me find cigars for a bachelor party that I'm attending this weekend, not to mention several for my own personal collection. They had many brands I've been looking to try for some time and now finally can! The walk in humidor is quite large and only about 1/2 full so far. Hannah said they are receiving multiple boxes per week. No doubt I will be going back! I hope they will get some of the more larger boutique brands in there like Dunbarton Tobacco & Trust (NH company) and Foundation Cigars but overall they had a very...
Read moreThe owner went out of his way to allow me to text the wrapper of the cigar I wanted to his personal cell phone to make sure he had it. It was in the other store and he brought it to the store for me which saved me some drive time. Fat bottom berries! The young kid behind the counter helped me find reasonably priced cutter and lighter. The cigars were priced right. They have a walk in humidor loaded with cigars. I’m a newbie if you can’t tell. I’d go back for sure. Thanks guys you made my last night of vacation perfect. Cigars by the fire...
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