Pocono Boat House — Local services in Tobyhanna Township

This is not an average review or some bs, paid for promo. My family came in from out of state and we needed skis tuned up. We came in very late and they were closing in 20 minutes. They took my information and as I was waiting for my friends renting skis, I was approached by an employee (not knowing anything about this person), he asked if I needed anything, why I was in the store, needed any help etc. I explained we had stopped in and just dropped skis for a tune and he immediately told me he would go take a look at them (moving past closing time). This super sweet lady was meanwhile helping all the customers in the store with great efficiency and unusual thoughtful helpfulness. As the gentleman went in the back to work on my skis, the lady and my friends and I got into a conversation. She explained their family history in business being year round and the transformation that takes place each season, the passion they have for providing superior service and making connections with every customer. We learned the two were husband and wife and part of the family enterprise. They were so sincere and clearly made an impression on me. I have a personally high standard of service and demand the best. I never write reviews but was so blown away by this couple and their family’s business acumen and service provision it would have been selfish of me to not write of their overwhelmingly beautiful setup and care that was given to every customer including myself as we spent time in their store. This world needs more family business owners like these, Josh and his wife (so sorry I forgot your name☺️) and their family. They are what makes this country great and reminds me of how humans can still make an impact when they aren’t necessarily trying just by doing what’s right and working hard to go the extra mile. Highly recommend Pocono...

I can't say enough about this place. To make a long story short, my roof rack decided to break as I was driving on the Turnpike and unfortunately left me with the horrible rear view mirror sight of seeing my beloved kayak being destroyed by a tractor trailer behind me. The boat was completely totaled. The next day, between being on the phone with insurance companies all day, I found time to call around to boat shops to see if my baby was fixable. After emailing pictures, most said it was done for. After contacting Pocono Boat House, Tom told me to bring it in and he"ll look at it. As soon as I pulled in, he saw it and said something like "oh it'll float again don't worry." You can imagine the confusion on my face after seeing all the cracks and damage done to my kayak and then hearing that. Tom took it in the back and worked on it for about 5 hours, also while handling customers in the shop at the same time. He worked very hard on my kayak and at the end of the day it looked like a different boat than I brought in. My kayak will never look as it did before the accident but it looks 100x better and somehow works again thanks to Tom. When it was all said and done, Tom shook my hand and said "don't buy cheap roof racks anymore." I will forever be grateful for this man's amazing skills and kindness. This is a great business and I strongly recommend anyone to give it a visit for any fishing/boating needs. Tell Tom I sent you lol.

Also if you are reading this, DO NOT buy the cheap cross bars you find on Amazon. Spend the extra money on Thule or Yakima. You'll be thankful you did when you never have to see your $800 kayak being ran over by...

I had bought a brand new boat and was having trouble with the trolling motor. Once I realized the dealer where I spent nearly $60,000 didn’t want to hear my issues I looked up service centers and located Pocono Boat House. I brought my boat there and was quickly met by a tech. I explained my issues and without interrupting me (thinking he already knew) he listened to my issue. He knew exactly what the problem was and assured me I’d have my boat back in no time. I spoke with the owner Tom several times on the phone and he was always polite and courteous. Tom explained the procedure in the warranty claim and told me I wouldnt have to worry about a thing (iv been told this before by other service centers) Sure enough a few days later I received a call from Tom letting me know that I was ready to fish again. I arrived at Pocono Boat House and Tom told me I was good to go and that was all there was to it. My experience with Pocono Boat House was nothing but excellent. I would absolutely recommend them to anyone. Not to mention the great selection of fishing gear. Thanks Tom I will...