Dawson's Hardware — Local services in Topsfield

Visited the store on 4/17/20. Asked a clerk for the location of an item. He gave me the isle number, but I couldn't find the item. I asked another clerk and he gave me the same isle number. Was disappointed that the clerks did not come over to assist me. I contacted the owner via email later that day and expressed my frustration. He said normally the clerks would assist in finding the item, but because of the virus issue he instructed them not to accompany customers. The owner apologized for the inconvenience (but it really wasn't his fault or the clerks). The next day the owner personally delivered the item to my home and it wasn't even a big ticket item ($12). He also informed me that I could order anything on-line with free shipping. My faith in shopping locally...

Great store with everything you need. They just expanded to add even more items. Store is organized, clean, and staff is always helpful.Zak and the fellow who wears a winter hat was very helpful yesterday when I needed help with a project. Too bad the owner of the parking lot can’t fix the parking lot hot top, paint new lines and keep up the parking lot island landscaping. The parking lot lights don’t work and need painting. The sign entering the shopping area is over grown with weeds and needs painting. I am grateful to the store owners who are still here serving the needs of the community, I just wish the owner of the property was a dedicated to the towns people as the...

My husband went to this store to get furnace filters we had a $5card that came in the mail. We were 2 cents short so he got a nail file. The person would not honor the card because of 2 cents my husband offered to give the 2 cents and he still refused than he told my husband it was worth 2 cents for him not to come back to his store. There is no customer service or manners at this store. We will tell everyone we know how badly my husband was treated and never go there again. Rude...