Tesla Service Los Angeles-Torrance — Local services in Torrance

I recently visited the Tesla Service Center in Torrance and was profoundly impressed by the service provided, particularly by ALBERT SCHULTHESS. His methodical approach to problem-solving is a refreshing contrast to the all-too-common practice of premature diagnosis. Albert takes the time to understand and meticulously address each issue, fostering a level of trust and satisfaction that is rare in customer service today.

Equally commendable are Michael and Alex Ceja. Alex, in particular, demonstrates remarkable concern for all customers, taking the time to engage and assist, regardless of whether the issue directly pertains to him. This kind of dedication is both exceptional and highly valued.

During my visits, Albert's thoroughness in diagnosing and resolving problems, along with his clear communication through the Tesla app, was particularly noteworthy. He collaborates effectively with the service team to ensure comprehensive solutions. Albert's caliber of professionalism and expertise is indeed a rarity.

I must also express my appreciation for Andres, another key member of the service team, who played a crucial role in resolving several persistent issues with my Tesla, which included:

Restoring the air conditioning, which previously had no airflow. (The previous technician replaced the wrong filters, and there was no airflow. Andres fixed the problem by replacing three HEPA filters in the frunk of the car.)

Fixing a thumping sound that occurred when reversing. The problem was not resolved by the previous technician, but Andres fixed the issue, which was something to do with the brakes.

The noise coming from the right backseat headrest has not been addressed yet - this is a very well-known issue and has been described by people all over the Internet in Tesla cars.

The bad vibration noise emanating from the rear interior of the car has not been addressed yet.

Repairing speakers that were damaged from a previous repair. This was the only issue fixed by the previous technician, but I’m not sure if they were replaced or just glued since I cannot see it. But hopefully, he did replace them with new speakers. As it was broken during a service, a technician from Costa Mesa who came to my house showed me the problem and told me to get it replaced at a Tesla center immediately.

Andres' ability to methodically and successfully tackle these problems highlights the exceptional level of skill and customer care at the Torrance center.

Mark, the center manager, also deserves recognition for his attentive and comprehensive approach to discussing my concerns.

As a Computer Engineer and Science Major, I advocate for a scientific, systematic approach in problem-solving, which encompasses:

Observation and Questioning Background Research Hypothesis Development Experimentation Data Collection Analysis Peer Review Conclusion Replication Publication

This process ensures that conclusions and solutions are based on empirical evidence and critical analysis. Tesla, as an innovator in the electric vehicle industry, stands to benefit greatly from integrating these principles into their customer service and technical operations. Tesla, while not the pioneer of battery car technology — a distinction belonging to Nikola Tesla — is a leader in its modern application. Adopting a scientific approach to customer concerns can significantly enhance Tesla's reputation for quality and customer loyalty.

In conclusion, the exceptional service I received at the Tesla Service Center in Torrance, particularly from Albert, Andres, Michael, Alex, and Mark, has left a lasting positive impression. Tesla's potential to excel in both innovation and customer satisfaction is immense. The dedication and skill demonstrated by these individuals should serve as a model for the entire organization, ensuring that the trust customers place in Tesla is both justified...

Absolute worst service I've ever received from all the vehicles I've owned.

I recently went in for an appointment to have my windshield replaced, have my rear passenger side door handle replaced, and to have my rear driver side door panel re-attached on my Model S.

About 1.5 hours prior to my appointment, I received a text stating that the Torrance Service Center does not provide loaner vehicles so I had to scramble to make sure I had transportation to be able to pick up my son from daycare (they easily could have told me a week in advance when I booked the appointment). When I arrived at the appointment, I had to explain to a guy (not sure if he was the manager, a technician, some random dude) what the issues were even though I had already provided all the details in my service request. When my vehicle was finished being serviced, I got an invoice, of which included a $78 fee for trying to replicate an issue I'm having with the driver's side mirror. I had to call and have them remove this from the invoice. Then I was told I could pick up the car after hours and that they key would be locked in the trunk and I would use my app to unlock the car. When I showed up to pick my car up, I spent about a half an hour looking in the dark to try to find my key fob, except it was no where to be seen. In addition, I found that the rear passenger side door handle had not been installed correctly (sits proud of the door) and they had damage the door around the handle. In addition, the inside of the windshield was not cleaned, the passenger side door was pushed so far back that it was lifting up my son's car seat, and a window shade that we have on one of the back windows was just thrown on the floor.

I would never have expected to receive this kind of service from a Tesla Service Center and the lack of attention and care when servicing the car shows that they just don't care. I strongly urge anyone thinking about having their Tesla serviced to NOT go here because not only can they not fix things properly they just don't care about taking care of you...

This is my second guaranteed service. After receiving service for the first screen blackout, the screen blacked out while driving on the freeway, and I was scared every month with my children. The second service is a very scary experience. I adjusted all my schedules to be picked up at 11:15 a.m., but there were no texts or updates throughout the morning. After sending several one-way text messages to myself, I received a text message from the service center at 12:53 PM and said they would contact me again. Meanwhile, service ended at 11:15 am. And an hour later, I received a call saying pickup was possible at 4pm. Even when I called the service center, all I got was an answering machine. I was alone and unable to do anything while texting on the wall with no response. It was an emergency because I had to pick up the kids and take them to a sports activity. If it had been updated in advance, I would have found a different way to ride. When I asked him to tell me the time to pick up the kids, he said it was none of his business. I told you to do it yourself because it's my job. If only the service processing update had been done properly, I wouldn't have spent the day in a panic. In the end, the children were unable to participate in important activities and the service brought unsatisfactory results, so they had to request a third service again. This place really deserves to boast of the worst...